Gwendolen Ferchen
5 W Academy Street Albion,NY
Summary
Highly enthusiastic, detail oriented professional with positive work ethic and consideration for others, with a diverse background spanning healthcare, education, and clerical work. Excell by enhancing patient care and streamlining processes. Demonstrates exceptional organizational skills and a compassionate approach, ensuring high levels of customer satisfaction and team collaboration. Proficient in technology, with a proven track record of quick learning and creative problem-solving. .
Overview
17
17
years of professional experience
Work History
Senior Clerk
Genesee Valley BOCES
10.2023 - Current
- Assist with meeting set up and document meeting notes.
- Assess supplies and ensure restocking of office items before depletion.
- Organize testing, interviews, financial aid meetings and ensure all paperwork is complete and entered into appropriate spreadsheets.
- Input all accepted student's immunization records and process admission paperwork.
- Manage incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Maintain filing system and organize customer documents for easy retrieval of information.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edit and proofread documents for accuracy and completeness.
- Prioritize workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
- Work with upper management to complete complex projects within specific timelines.
Care Giver
Center For Disability Rights
08.2022 - Current
- Assist client with activities of daily living, promoting independence and quality of life.
- Maintain a safe and clean environment for patient, reducing risks and ensuring optimal health outcomes.
School Nurse
Lyndonville Central School
08.2022 - 05.2023
- Oversaw health services for students and faculty.
- Ensured immunizations were up to date and input all data.
- Screened for infectious diseases to help prevent spreading within school community.
- Documented vitals, behaviors and conditions to communicate concerns to supervising nurse.
Medical Office Assistant/Receptionist
SUNY Brockport
04.2021 - 08.2022
- Answered phones and emails for Student Health and Counseling center. Assisted with student check in process.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Worked closely with nurses, doctors, counselors- to ensure student needs were met.
- Entered immunizations for all students as well as insurance information.
- Created employee binders with organized structure using dividers and listed needed items for each section.
- Promoted excellent service through prompt responses to phone calls and emails, addressing student and parent inquiries or concerns.
- Worked with Medicat, Banner, NYSIIS, Word and Excel.
- Proficient with filing, faxing, copying and email.
LPN
Oak Orchard Health
06.2020 - 04.2021
- Obtained patient vital signs and updated medication lists.
- Administered vaccines and injections as ordered by physician.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
Receptionist
Orleans County Mental Health
07.2016 - 06.2020
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered fast paced central telephone system and directed calls accordingly.
- Provided clerical support by copying, faxing, and filing documents.
- Checked clients in and out and booked all appointments.
Choir Accompanist
Albion Central Schools
09.2016 - 03.2020
- Played piano for the high school chorus and helped with vocal performances.
Choir Accompanist
Albion Central Schools
09.2007 - 06.2011
- Played piano for all choirs in the district.
- Worked closely with directors, students and faculty.
- Applied knowledge of harmony, melody, rhythm, and voice production to students and directors.
- Studied scores at length to learn music in detail and develop suitable interpretations.
Education
Licensed Practical Nurse - Nursing
Genesee Valley BOCES
Batavia09-2012
Associate of Arts - Liberal Arts
Genesee Community College
Batavia, NY05-1994
Skills
- Organized
- Hard worker
- Adaptable and energetic
- Kind and compassionate
- Strong Customer Service Skills
- Confidentiality
- Detail-oriented
- Great communication
- Quick Learner
- Dependable
- Creative
- Team player
Timeline
Senior Clerk
Genesee Valley BOCES
10.2023 - Current
Care Giver
Center For Disability Rights
08.2022 - Current
School Nurse
Lyndonville Central School
08.2022 - 05.2023
Medical Office Assistant/Receptionist
SUNY Brockport
04.2021 - 08.2022
LPN
Oak Orchard Health
06.2020 - 04.2021
Choir Accompanist
Albion Central Schools
09.2016 - 03.2020
Receptionist
Orleans County Mental Health
07.2016 - 06.2020
Choir Accompanist
Albion Central Schools
09.2007 - 06.2011
Licensed Practical Nurse - Nursing
Genesee Valley BOCES
Associate of Arts - Liberal Arts
Genesee Community College
Similar Profiles
ELIZABETH WOLCOTTELIZABETH WOLCOTT
Tutor at Genesee Valley BOCESTutor at Genesee Valley BOCES
Jenna TerryJenna Terry
Special Education Teacher at Genesee Valley BOCESSpecial Education Teacher at Genesee Valley BOCES
MAHOGANY JONESMAHOGANY JONES
Nursing Assistant at Landings of Genesee ValleyNursing Assistant at Landings of Genesee Valley