Jaclyn Murphy
Perry
Summary
Detail-oriented professional with expertise in data entry, customer support, and effective communication. Proven ability to manage daily operations and ensure accurate document management.
Overview
14
14
years of professional experience
Work History
Senior Clerk
State of Florida
Perry
03.2025 - Current
- Processed incoming documents and maintained accurate filing systems.
- Supported data entry tasks using state database management systems.
- Completed daily clerical tasks to support smooth operations.
- Performed data entry into internal database systems ensuring accuracy of information entered.
- Managed daily operations of the office, including filing and organizing documents, answering phones, and responding to customer inquiries.
- Responded promptly to emails from both internal staff members and external customers seeking assistance.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered telephones, directed calls, and took messages.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Ensured compliance with established policies, procedures and regulations.
- Processed transactions efficiently while maintaining accurate records of payments for services rendered.
- Greeted visitors and directed them to appropriate staff members.
- Processed incoming and outgoing mail efficiently and accurately.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments and meetings for management team.
- Updated daily log book with information about visitors entering the premises.
Receptionist
Premier Medical Clinic
Perry
09.2024 - 03.2025
- Greeted visitors and directed them to appropriate staff members.
- Managed multi-line phone system and routed calls to relevant departments.
- Scheduled appointments and maintained organized calendar for office staff.
- Processed incoming and outgoing mail efficiently and accurately.
- Maintained a clean and welcoming reception area for guests and clients.
- Assisted with administrative tasks, including filing and data entry duties.
- Coordinated office supply inventory and placed orders as needed.
- Provided excellent customer service by addressing visitor inquiries promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed payments and updated accounts to reflect balance changes.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
Dispatcher
Taylor County Sheriffs Office
Perry
12.2017 - 01.2022
- Coordinated emergency response efforts with law enforcement and medical teams.
- Managed incoming calls and dispatched units to various incidents.
- Utilized radio communication systems to relay critical information effectively.
- Monitored incident reports and ensured accurate data entry into databases.
- Assisted in training new dispatch staff on protocols and systems.
- Maintained detailed logs of all communications and dispatch activities.
- Collaborated with supervisors to improve dispatch operations and efficiency.
- Provided support during high-pressure situations to ensure timely responses.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Received and dispatched calls for emergency services.
- Answered customer requests with information about product availability, shipping information and status updates.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Participated in team meetings discussing changes in procedures or processes.
- Ensured compliance with safety regulations and company policies.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Recorded results of service calls to create report summaries for senior management.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Prepared daily work and run schedules.
- Addressed questions, problems or requests for service or equipment.
- Advised personnel about accidents, weather conditions or other hazards.
Babysitter
self
Perry
09.2011 - 01.2017
- Supervised children during activities and ensured a safe environment.
- Planned and organized games to engage children in creative play.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Implemented discipline strategies to promote positive behavior among children.
- Managed daily schedules, including nap times and outings, efficiently.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
Education
911 Telecommunications -
Jacksonville University
Jacksonville, Florida, FL06-2018
High School Diploma -
Taylor County High School
Perry, Fl05-2011
Skills
- Data entry
- Document management
- Customer support
- Payment processing
- Effective communication
- Problem solving
- File management
Timeline
Senior Clerk
State of Florida
03.2025 - Current
Receptionist
Premier Medical Clinic
09.2024 - 03.2025
Dispatcher
Taylor County Sheriffs Office
12.2017 - 01.2022
Babysitter
self
09.2011 - 01.2017
911 Telecommunications -
Jacksonville University
High School Diploma -
Taylor County High School