SHANTERA WILLIAMS
Miami Gardens,United States
Summary
Seasoned Senior Clerk with comprehensive background in administrative duties, including data entry and customer service. Strong organizational skills coupled with keen attention to details have consistently ensured efficient office operations. Notable strengths lie in problem-solving, multitasking and maintaining high standards of accuracy and confidentiality. Past roles have demonstrated improved efficiency in document processing and management systems.
Overview
24
24
years of professional experience
Work History
Senior Clerk
Florida Department of Transportation
Miami, Florida
05.2022 - Current
- Verifies the accuracy of invoices submitted by vendors prior to processing payment.
- Reviews contracts for accuracy before submitting them for approval.
- Performs data entry into Fleet Commander database systems, ensuring the accuracy of the information entered.
- Developed organizational filing systems for confidential customer records and reports.
- Creates the monthly preventative maintenance schedule for all North Dade vehicles and equipment.
Security Professional
Allied Universal Security Services
Miami, Florida
11.2019 - 01.2024
- Ensure the safety of the constituents within the perimeter, while standing post and remaining visible to patients in a hospital setting.
- Conduct perimeter checks, and conduct fire watch as needed.
- Provide information to patients regarding the facility.
Customer Service Representative/ Office Manager
Nick's Photo Studio
Miramar, Florida
04.2019 - 10.2019
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
Emergency Dispatcher
City Of Miami
Miami, Florida
11.2005 - 06.2018
- Dispatched police to both routine and emergency calls for service to citizens, while following dispatch procedures via a two-way radio system.
- Utilized mapping systems to determine locations for responding personnel; tracked unit status in order to ensure timely response times.
- Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity.
- Assisted field units with information searches and miscellaneous requests.
- Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
- Coordinated resources between responding agencies during multi-agency incidents.
- Trained new hires on both dispatch procedures and incoming police personnel on proper radio etiquette.
Sales Associate
BellSouth Telecommunications, Inc
Miami, Florida
02.2001 - 08.2003
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in the marketplace.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
Education
Bachelor of Applied Science - Leadership And Management Innovation
Miami Dade College
Miami, FL, United States05-2025
Associate of Arts - Business Administration
Miami Dade College
Miami, FL, United States01.2001
High School Diploma - General
Carol City Senior High School
Miami Gardens, FL, United States06-1997
Skills
- Service planning
- Delegating assignments
- Improving operations
- Data entry
- Professional correspondence
- Proficient in MS Office
- Document management
- Office administration
Phone
cell, 786-488-7839
Timeline
Senior Clerk
Florida Department of Transportation
05.2022 - Current
Security Professional
Allied Universal Security Services
11.2019 - 01.2024
Customer Service Representative/ Office Manager
Nick's Photo Studio
04.2019 - 10.2019
Emergency Dispatcher
City Of Miami
11.2005 - 06.2018
Sales Associate
BellSouth Telecommunications, Inc
02.2001 - 08.2003
Bachelor of Applied Science - Leadership And Management Innovation
Miami Dade College
Associate of Arts - Business Administration
Miami Dade College
High School Diploma - General
Carol City Senior High School
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