Cherie Murchison
Meriden
Summary
Detail-oriented professional with strong record management and scheduling coordination skills. Proven ability to enhance customer relationship management and streamline processes to support office operations.
Overview
5
5
years of professional experience
Work History
Senior Clerk
Town of Wallingford Connecticut
Wallingford
10.2024 - Current
- Maintained accurate records and files for departmental operations.
- Assisted in preparing reports and documents for town meetings.
- Coordinated schedules and appointments for town officials and staff.
- Handled public inquiries and provided information on town services.
- Managed office supplies inventory and ordered necessary materials.
- Collaborated with team members to improve office procedures and workflows.
- Performed data entry into internal database systems ensuring accuracy of information entered.
- Completed daily clerical tasks to support smooth operations.
- Organized materials and set up office meetings inside and between departments.
- Processed incoming payments from customers and ensured accuracy of data entry into computer system.
- Adhered to strict confidentiality guidelines regarding sensitive information.
- Responded promptly to emails from both internal staff members and external customers seeking assistance.
- Assisted with budget preparation, forecasting, and tracking expenses for all departments within the organization.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Communicated with customers and employees to answer questions or explain information.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
Team Lead
United Healthcare/ Prohealth Physicians
Wallingford
08.2020 - 10.2024
- Led team meetings to discuss workflow and project updates.
- Mentored new staff on operational procedures and best practices.
- Streamlined communication between departments to enhance collaboration.
- Managed scheduling to optimize resource allocation and staffing levels.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Collaborated with management team to implement new work procedures or policies.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Education
Bachelor of Science - Health Information Management
Charter Oak State College
New Britain, CT05-2020
Skills
- Record management
- Report preparation
- Data entry
- Scheduling coordination
- Budget tracking
- Customer relationship management
- Time management
- Bookkeeping
- Cash handling
- Professional correspondence
- Administrative support
Work Preference
Work Type
Part TimeLocation Preference
RemoteSalary Range
$25/hr - $1000/hrTimeline
Senior Clerk
Town of Wallingford Connecticut
10.2024 - Current
Team Lead
United Healthcare/ Prohealth Physicians
08.2020 - 10.2024
Bachelor of Science - Health Information Management
Charter Oak State College