Gwendolyn Avis
Dalhart,TX
Summary
Results-driven Manager with a strong track record of ownership and initiative. Proven ability to build productive relationships and excel in fast-paced environments while meeting deadlines. Experienced in balancing team performance with customer service and business objectives, leading to enhanced productivity and optimized procedures. Recognized for effective leadership, planning, and organizational skills, contributing to overall company success.
Overview
11
11
years of professional experience
Work History
Manager
Factory Connection
Dalhart, TX
09.2023 - Current
- Enhanced daily operations by maintaining quality standards in store environment.
- Trained staff on advanced customer service techniques and effective sales strategies.
- Implemented visual merchandising to boost product visibility and customer interaction.
- Coordinated staff schedules for optimal coverage during peak business hours.
- Resolved customer inquiries to foster satisfaction and loyalty.
- Monitored inventory management to maintain consistent stock levels.
- Addressed staff performance issues to ensure high productivity.
- Enforced customer service standards to uphold exceptional quality.
Consumer Loan Officer
Sun Loan Company
Dalhart, TX
07.2021 - 09.2023
- Evaluated consumer loan applications for compliance with company policies and procedures.
- Processed loan documentation to ensure accuracy and completeness during reviews.
- Conducted credit checks to assess borrower eligibility based on established criteria.
- Negotiated loan terms with borrowers, finalizing mutually beneficial contracts.
- Fostered strong client relationships to enhance trust and loyalty in service delivery.
- Maintained current knowledge of industry regulations and trends affecting loan processes.
- Prepared detailed reports summarizing loan activity for management analysis.
- Trained new employees on proper consumer loan handling for consistency.
Assistant Store Manager
Toot N Totum
Dalhart, Texas
07.2014 - 04.2020
- Supervised and trained staff to elevate customer service standards.
- Managed scheduling and shift assignments for optimal efficiency.
- Oversaw daily cash handling procedures, resolving discrepancies promptly.
- Addressed customer complaints through active listening and strategic solutions.
- Maintained accurate records of transactions, inventory levels, and employee performance metrics.
- Coordinated with vendors to ensure product availability at competitive prices.
- Implemented marketing initiatives that drove revenue growth across multiple channels.
- Led teams in planning and executing merchandising initiatives to improve business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Skills
- Stock management and documentation
- Customer relations management
- Employee training programs
- Visual display techniques
- Strategic sales initiatives
- Loan processing capabilities
- Evaluation of performance metrics
- Solution-oriented problem solving
- Communication proficiency in various formats
- Leadership and team dynamics
- Resolution of conflicts effectively
- Management of data systems
- Expertise in Microsoft Office suite
- Organizational effectiveness
Timeline
Manager
Factory Connection
09.2023 - Current
Consumer Loan Officer
Sun Loan Company
07.2021 - 09.2023
Assistant Store Manager
Toot N Totum
07.2014 - 04.2020