Gwendolyn Bowen
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager
WEN International
05.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw food preparation and monitored safety protocols.
Restaurant Manager
Wendy Tayven Foods
06.2012 - 05.2021
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
Social Work
Wayne County Community College District
Detroit, MISkills
- Hiring and Training
- Order Supplies
- Food Preparation and Safety
- Customer Loyalty
- Complex Problem-Solving
- Operations and Procedural Knowledge
- Staff Supervision
- Labor and Food Cost Control
Certification
ServSafe certification expires 10/19/2027
Timeline
Restaurant Manager
WEN International
05.2021 - Current
Restaurant Manager
Wendy Tayven Foods
06.2012 - 05.2021
Social Work
Wayne County Community College District
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