A Hardworking, highly motivated, multi-task oriented individual with exceptional customer service skills. With over 20 years in call center customer service support. I have worked on the phones in multiple departments, as well as supervisory support, and promoted to trainer. My address is 104724 S 3400 Rd, Meeker, OK, 74855 My phone number is 405-819-3950
Hi, I’m
Gwendolyn Brooks
Meeker,OK
Summary
Overview
6
years of professional experience
Work History
Synq3
Ordering Specialist
08.2020 - Current
Job overview
- Remote full-time agent that takes a high volume of calls daily for restaurants, including Applebee’s, IHOP, McAlister’s, and Noodles and Company. Responsible for taking orders ensuring the correctness of orders in a timely manner, while providing excellent customer service. Taking orders and accepting payments is also necessary while always maintaining a professional attitude. I have also worked with Hooters, Cracker Barrel, and Red Lobster. I am adaptable and receptive to change.
- More work experience can be provided upon request. I have worked in technical call centers for Sprint, AT&T, and Convergys for DirecTV, where I worked over 10 years and was promoted to Associate Trainer.
Education
City CollegeMoore, OK
Associate of Science from Medical Coding
01-2001
University Overview
- Coursework in Medical Coding
- The choices provided did not give a diploma from a technical college. I graduated but did not receive a degree.
- GPA: 3.89 GPA
OUNorman, OK
from Russian History
University Overview
- Coursework in Russian History, specializing in the Tsarist period or monarchy ages, Japanese History Class, Russian Literature classes, Mathematical classes, classic literature classes
- Minor in Russian Literature
University of Central OklahomaEdmond, OK
University Overview
- Coursework in English History, WWII History, German History, studied the German language, and literature classes. Speech class specializing in those who were education majors. Mathematical classes, Social studies, psychology class, and a Philosophy class.
- Minor in German language studies.
- Member of The German Club
Skills
- Seasoned in conflict resolution
- Active listening skills
- Telephone inquiries specialist
- Time management
- Customer service expert
- Excellent communication skills
- Telecommunication skills
- Adaptive team player
- Purchase order creation
- Invoice verification
- Pricing optimization
- Data entry skills
- Order logging
Timeline
Ordering Specialist
Synq3
08.2020 - Current
OU
from Russian History
University of Central Oklahoma
City College
Associate of Science from Medical Coding