Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Career Overview
Affiliations
Languages
References
Timeline
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Marquess Wesley

Lewisville,TX

Summary

Dynamic and results-oriented professional with extensive experience at Boeing Global Services, specializing in shipping and receiving logistics and warehouse operations. Excelled in developing SOPs, enhancing team efficiency, and mastering warehouse software systems. Renowned for strong organizational skills and a collaborative spirit, consistently ensuring safety compliance and operational excellence.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Shipping and Receiving Specialist

Boeing Distribution Services Incorporated
Coppell, TX
08.2018 - Current
  • Inspected goods before shipment and applied appropriate hazard labels, ensuring compliance with safety standards.
  • Contributed to developing and refining shipping SOPs for various freight types.
  • Verified deliveries against the Bill of Lading and ensured correct item quantities and specifications.
  • Organized and categorized incoming shipments, preparing them for efficient receiving.
  • Operated forklifts and other equipment to load, unload, and transport goods.
  • Performed cycle counts and maintained accurate inventory records.
  • Processed shipping documentation, including bills of lading and customs forms, for domestic and international shipments.
  • Led warehouse team in stocking, order pulling, and shipment preparation.
  • Managed discrepancies in inbound and outbound shipments, ensuring accurate deliveries.
  • Utilized warehouse management systems to track packages and coordinate with suppliers for shipment resolutions.
  • Trained and mentored new staff on shipping and receiving procedures

Mailroom Assistant/Customer Service Specialist

Mark Travel Corp
Milwaukee, United States
04.2001 - 10.2018
  • Verified customer details for correctness by checking against previously obtained details utilizing Excel and Tandem (Reservation System)
  • Review purchases according to confirming procedures and forward unconfirmed purchases for confirmation and further handling
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Managed and completed the printing operation duties for Southwest Airlines
  • Handled all shipping and receiving for Federal Express and DHL Express
  • Ensure that product catalog statistics, requirements and details in the transaction match actual items to be purchased
  • Addressed customer service inquiries in a timely and accurate fashion
  • Built customer loyalty by placing follow-up calls for customers who requested special add ons to their reservations
  • Formulated and enforced Service Center policies, procedures and quality assurance measures
  • Properly directed inbound calls in phone queues to improve call flow

Education

High School Diploma - General Education

John Marshall
Milwaukee, WI, United States
01.1999

Skills

  • Strong Verbal Communication
  • Strong organizational skills
  • Adaptable
  • Collaborative Team Contributor
  • Analytical Problem Solving
  • Seasoned in conflict resolution
  • Active listening skills
  • Logistics
  • Shipping and receiving
  • Warehouse software systems
  • Data entry
  • Cross-functional collaboration
  • Warehousing operations
  • Teamwork and cooperation

Certification

  • Electric forklift
  • Standup Pallet jack
  • Pit Equipment

Accomplishments

  • Worked with company systems such as Rez Agent and diligently completed all assigned tasks
  • Exceeded call center target for customer revenue for 6 months in a row, working overtime as needed.

Career Overview

Highly enthusiastic customer service professional with 4 years client interface experience. Try and give customer best attitude at all times. Skilled Customer Service Agent committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction., Excellent Communication Skills, Strong organizational skills, Adaptable, Dependable team-player, Problem Solving, Seasoned in conflict resolution, Active listening skills

Affiliations

  • basketball
  • working out
  • nutrition
  • music
  • family-oriented
  • travel/ excursions

Languages

English
Professional

References

References available upon request.

Timeline

Shipping and Receiving Specialist

Boeing Distribution Services Incorporated
08.2018 - Current

Mailroom Assistant/Customer Service Specialist

Mark Travel Corp
04.2001 - 10.2018

High School Diploma - General Education

John Marshall

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Marquess Wesley