Gwendolyn Bryant
Dallas,TX
Summary
Proven track record at GEICO, excelling in claims processing and customer service, demonstrating exceptional time management and teamwork. Mastered policy interpretation and claims investigation, enhancing compliance and maximizing recoveries. Achieved significant reductions in litigation costs, ensuring swift, favorable settlements and boosting customer loyalty through empathetic dispute resolution.
Overview
39
39
years of professional experience
Work History
Claims Associate
GEICO, Government Employees Insurance
05.2003 - 02.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Negotiated favorable settlements with adverse parties, reducing litigation costs and maximizing recoveries.
Customer Service Representative
Prudential Healthcare
05.1983 - 07.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
Business
Grambling State University
Grambling, LAHigh School Diploma -
Carroll High School
Monroe, LA05.1976
Skills
- Claims Investigation
- Policy Interpretation
- Microsoft Office
- Time Management
- Decision-Making
- Flexible Schedule
- Customer Service
- Teamwork and Collaboration
- Settlement Negotiation
- Organizing and Prioritizing Work
- Data Entry
- Coverage Determination
Timeline
Claims Associate
GEICO, Government Employees Insurance
05.2003 - 02.2022
Customer Service Representative
Prudential Healthcare
05.1983 - 07.1999
Business
Grambling State University
High School Diploma -
Carroll High School
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