Gwendolyn Burton
Ponchatoula,LA
Overview
33
33
years of professional experience
Work History
Patient Access, Medical Office Specialist
Northoaks Healthcare Systems
Hammond, LA
12.2021 - 12.2023
- Admitting and discharging patients
- Handle insurance verification for each patient
- Verify and update demographic information in patient database
- Administering vital sign checks on patients, when needed
- Answering multiline phone system
- Handled call volume of around 30 calls a day
- Patient scheduling
- Perform authorization and preauthorization procedures
- Interaction with other facility department
- Perform ad hoc duties as required
- Closely adhere to company, federal, and state regulatory guidelines
Account Maintenance Specialist
Bank One
Baton Rouge, LA
10.1999 - 05.2009
- Open and close consumer and business accounts
- Heavy data entry
- Answer incoming call center phonelines
- Assist customer with account inquiries
- Update account and demographic information in customer database
- Document filing and imaging
Financial Services Officer
Monroe Financial Services
Monroe, LA
02.1991 - 10.1996
- Conducted user research and developed user personas to inform product design and development
- Designed user flows, wireframes, and prototypes for a mobile app that won several industry awards
- Worked closely with the development team to ensure designs were implemented accurately and efficiently
Timeline
Patient Access, Medical Office Specialist
Northoaks Healthcare Systems
12.2021 - 12.2023
Account Maintenance Specialist
Bank One
10.1999 - 05.2009
Financial Services Officer
Monroe Financial Services
02.1991 - 10.1996