Overview
Work History
Timeline
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Gwendolyn Burton

Gwendolyn Burton

Ponchatoula,LA

Overview

33
33
years of professional experience

Work History

Patient Access, Medical Office Specialist

Northoaks Healthcare Systems
Hammond, LA
12.2021 - 12.2023
  • Admitting and discharging patients
  • Handle insurance verification for each patient
  • Verify and update demographic information in patient database
  • Administering vital sign checks on patients, when needed
  • Answering multiline phone system
  • Handled call volume of around 30 calls a day
  • Patient scheduling
  • Perform authorization and preauthorization procedures
  • Interaction with other facility department
  • Perform ad hoc duties as required
  • Closely adhere to company, federal, and state regulatory guidelines

Account Maintenance Specialist

Bank One
Baton Rouge, LA
10.1999 - 05.2009
  • Open and close consumer and business accounts
  • Heavy data entry
  • Answer incoming call center phonelines
  • Assist customer with account inquiries
  • Update account and demographic information in customer database
  • Document filing and imaging

Financial Services Officer

Monroe Financial Services
Monroe, LA
02.1991 - 10.1996
  • Conducted user research and developed user personas to inform product design and development
  • Designed user flows, wireframes, and prototypes for a mobile app that won several industry awards
  • Worked closely with the development team to ensure designs were implemented accurately and efficiently

Timeline

Patient Access, Medical Office Specialist

Northoaks Healthcare Systems
12.2021 - 12.2023

Account Maintenance Specialist

Bank One
10.1999 - 05.2009

Financial Services Officer

Monroe Financial Services
02.1991 - 10.1996

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Gwendolyn Burton