DANIELLE BRUN
Dalzell,SC
Summary
Dedicated medical administrative professional with 10+ years of experience in high-volume outpatient and specialty care environments. Skilled in complex appointment scheduling, referral coordination, insurance verification, and Epic electronic health record management. Recognized for managing 80–100+ patient interactions daily while maintaining documentation accuracy above 98%. Detail-oriented and patient-focused, committed to ensuring timely follow-up care and seamless continuity of services.
Overview
10
10
years of professional experience
Work History
Medical Administrative & Patient Access Specialist
United States Air Force
01.2010 - 01.2020
- Scheduled new and follow-up appointments across internal medicine, oncology, pediatric, and specialty clinics serving 120,000+ beneficiaries.
- Managed high-volume incoming calls (80–100+ daily), triaged patient needs, and provided clear exam preparation and referral guidance.
- Processed and tracked over 6,000 specialty referrals and prior authorizations, improving turnaround time and reducing delays in care.
- Verified insurance eligibility and entered patient demographics with high accuracy to ensure compliant and efficient scheduling.
- Reviewed provider orders and prior reports to confirm correct appointment type and specialty protocol requirements.
- Maintained Epic electronic health records, uploaded documentation, and processed release-of-information requests.
- Prepared patient charts and ensured required documentation was completed prior to appointments.
- Addressed patient concerns promptly, contributing to improved satisfaction and streamlined follow-up coordination.
- Maintained strict adherence to HIPAA and organizational policies in all patient interactions.
- Various Locations
Education
Bachelor of Science - Health Science
University of Cincinnati
Cincinnati, OH05-2025
Associate of Science - Healthcare Management
Community College of The Air Force
Montgomery, AL04-2014
Skills
- Multi-Specialty Appointment & Follow-Up Scheduling
- Referral Management & Prior Authorizations (6,000 Processed)
- High-Volume Call Handling & Patient Navigation
- Insurance Verification & Eligibility Screening
- Patient Registration & Demographic Accuracy
- Electronic Medical Records (Epic)
- Medical Terminology & Order Review
- Documentation Upload & Records Scanning
- HIPAA & Confidentiality Compliance
- Microsoft Office (Excel, Word, Outlook)
Timeline
Medical Administrative & Patient Access Specialist
United States Air Force
01.2010 - 01.2020
Bachelor of Science - Health Science
University of Cincinnati
Associate of Science - Healthcare Management
Community College of The Air Force