Antonea Daniels
Bronx
Summary
Dynamic Patient Access Intake Specialist with extensive experience at Housing Works, excelling in insurance verification and patient scheduling. Proven ability to enhance patient flow and satisfaction through effective communication and problem-solving skills. Committed to maintaining HIPAA compliance while ensuring data accuracy and confidentiality in fast-paced healthcare environments.
Overview
11
11
years of professional experience
Work History
Patient Access Intake Specialist
Housing Works
New York
10.2025 - Current
- Streamlined patient check-in processes for diverse populations at a nonprofit organization to enhance patient experience.
- Collected and verified patient information using electronic health record systems.
- Coordinated appointment scheduling and managed patient flow to optimize clinic operations.
- Collaborated with healthcare teams to ensure seamless patient access and experience.
- Responded to inquiries regarding insurance, benefits, and eligibility requirements efficiently.
- Provided support in verifying insurance eligibility and benefits prior to services rendered.
- Verified patient demographics and insurance coverage prior to appointment scheduling.
- Resolved client concerns or complaints related to the intake process, ensuring patient satisfaction.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Patient Access Associate
Piedmont Hospital
Macon
07.2024 - 07.2025
- Expedited discharges through efficient processing of paperwork and coordinating with relevant departments for bed availability updates.
- Utilized Epic software for healthcare management, enhancing patient access processes through improved data management.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Cultivated relationships with insurance providers to streamline claim submissions and facilitate timely reimbursements for patient services.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Ensured seamless coordination of patient appointments, admissions, and discharges through effective communication with various departments and medical professionals.
- Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Remained composed during high-pressure situations, effectively managing challenging interactions with patients.
- Verified patient insurance eligibility and entered details into the healthcare system to ensure accurate patient registration and coverage verification.
- Followed document protocols to safeguard confidentiality of patient records.
Office Manager
Premier Medical Transport
Macon
02.2024 - 05.2024
- Oversaw daily operations of medical transport services, ensuring efficient service delivery and client satisfaction.
- Coordinated scheduling and resource allocation to optimize calendars and enhance operational efficiency.
- Developed work schedules and assigned duties with clear deadlines for office and administrative staff.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Scheduled appointments and coordinated transportation logistics for clients.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Medical Receptionist
First Choice Primary Care
Macon
03.2023 - 01.2024
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow, enhancing overall patient experience.
- Verified patient insurance information and collected necessary documentation.
- Responded to patient inquiries and provided exceptional customer service.
- Maintained cleanliness and organization of reception area and office supplies, ensuring welcoming environment for patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines.
Customer Service Representative
GEICO
Macon
01.2022 - 02.2023
- Handled high-volume calls, consistently achieving customer satisfaction standards.
- Resolved complex issues using effective communication and problem-solving techniques, enhancing customer experience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with policy inquiries and claims processing to ensure clarity and understanding.
- Educated customers on policy features and coverage options available to them.
- Identified opportunities for upselling additional products or services based on customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Night Auditor
Embassy Suites
Brunswick
09.2021 - 11.2021
- Managed nightly financial audits for accuracy and compliance.
- Managed night audit paperwork, verifying daily room occupancy and reviewing hotel revenue.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Reconciled cash drawers and prepared reports for management.
- Reconciled cash drop and credit card transactions to verify auditing discrepancies.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Executed end-of-day computer functions and closed out reports, providing detailed information for professional review.
- Processed guest check-ins and check-outs efficiently.
- Addressed guest inquiries and resolved issues promptly.
- Coordinated with housekeeping to ensure room readiness.
- Monitored security systems to maintain safety standards.
- Documented wake-up requests and set up automatic calls in the system.
Retail Cashier
Old Navy
Brunswick
09.2021 - 10.2021
- Processed cash, credit, and check payments accurately and efficiently.
- Processed customer payments accurately and returned exact change and receipts to ensure transaction efficiency.
- Operated cash register and processed customer transactions efficiently.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers in a friendly and professional manner.
- Engaged customers with friendly demeanor and knowledgeable support to promote sales and foster loyalty.
- Maintained store cleanliness and organized merchandise displays to enhance customer experience.
Cashier Team Lead
Family Dollar
Brunswick
08.2021 - 10.2021
- Oversaw cash handling and ensured accuracy of cash drawers daily, preventing discrepancies.
- Executed refunds and exchanges in accordance with company policy, enhancing customer satisfaction.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Assisted customers with inquiries and resolved complaints effectively.
- Scanned items and checked pricing on cash register for accuracy.
- Tracked inventory levels and restocked merchandise promptly to maintain product availability.
- Verified customer age by checking valid identification during alcohol and tobacco transactions.
- Adhered to social distancing protocols and wore mask or face shield.
Medical Receptionist
Mount Sinai Health System
New York
05.2021 - 08.2021
- Greeted patients and managed front desk operations to ensure smooth patient experience.
- Scheduled appointments and coordinated patient flow for optimal service.
- Verified patient insurance information and collected necessary documentation.
- Assisted healthcare providers by preparing patient files and information.
- Responded to patient inquiries and delivered exceptional customer service to enhance patient satisfaction.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Provided high-quality administrative support and customer service to maintain efficient patient workflows.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
Front Desk Receptionist
NYC Health + Hospitals
New York
01.2021 - 05.2021
- Greeted patients and visitors warmly upon arrival at healthcare facility.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
- Managed phone calls, efficiently directing inquiries to appropriate departments to enhance communication flow.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled appointments for patients, ensuring timely coordination with medical staff.
- Processed payments and issued receipts, ensuring accurate billing for customer transactions.
- Prepared daily shift close reports and balanced cash register, ensuring accuracy of financial transactions.
Medical Receptionist
DocCare
Ridgewood
06.2020 - 12.2020
- Verified patient insurance information and collected documentation to ensure accurate processing of appointments.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, processed payments, and maintained organized patient files to enhance office efficiency.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Recorded patient messages and delivered them to the appropriate staff member to ensure timely responses.
- Informed patients of financial responsibilities prior to services to promote transparency and avoid billing issues.
Medical Assistant
Doc Care Q1
Queens
03.2020 - 04.2020
- Assisted healthcare providers with patient examinations and procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered medications and vaccinations under physician supervision.
- Administered injections, medications, and treatments under physician supervision.
- Managed patient records using electronic health record systems.
- Collaborated with medical staff to streamline office workflows.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Patient Access Representative
UCHealth
Colorado Springs
12.2015 - 11.2018
- Facilitated patient registration and appointment scheduling in fast-paced healthcare environment.
- Verified insurance eligibility and coordinated benefits for diverse patient populations.
- Managed incoming calls, responding to patient inquiries about services and procedures to enhance patient understanding.
- Maintained accurate electronic health records and ensured data integrity for compliance.
- Assisted patients with financial arrangements, facilitating payment plans and financial assistance options to improve access to care.
- Educated patients on hospital policies, procedures, and available resources for care navigation.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and payments from patients at time of service, ensuring accurate transaction processing and financial compliance.
- Responded promptly to incoming phone calls, ensuring a professional customer service experience.
- Welcomed patients and visitors warmly, creating a positive first impression in the healthcare setting.
- Digitally scanned and uploaded patient documents into electronic medical records for accurate data management.
- Verified insurance coverage for services provided by the facility.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Established new patient accounts in the electronic medical records system for streamlined patient management.
- Compiled registration paperwork and affixed identification bands on patients to ensure accurate identification.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Oversaw waiting areas, maintaining a comfortable and safe atmosphere for patients and their families.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Facilitated patient registration, verifying all required documentation was collected and filed properly.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Documented patient counters in hospital system and initiated follow-up actions.
Housekeeper
Crothall
Springs
10.2014 - 12.2015
- Performed environmental services tasks to ensure cleanliness and sanitation in facilities.
- Cleaned and sanitized patient rooms to uphold health standards and ensure patient safety.
- Managed inventory of cleaning supplies and equipment effectively.
- Operated industrial cleaning machines to achieve consistent facility cleanliness and hygiene.
- Collaborated with team members to ensure timely completion of tasks.
- Trained new staff on proper cleaning techniques and safety procedures.
- Adhered to safety protocols while handling hazardous materials.
- Addressed customer concerns regarding cleanliness to enhance guest satisfaction and maintain service quality.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected patient rooms after cleaning to ensure they were presentable.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Reported damage or theft of hotel property to management.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Education
Certificate -
IntelliTec College
Colorado Springs, CO03-2017
High School Diploma -
Central High School
Macon, GA05-2011
Skills
- Insurance verification
- Appointment scheduling
- Patient scheduling
- Patient admitting
- Insurance processing
- HIPAA compliance
- Patient confidentiality
- Healthcare customer service
- Medical terminology
- Data accuracy
- Documentation accuracy
- Follow-up process
- Effective communication
- Time management
- Problem solving
- Resolving problems
- Patient advocacy
- Patient interviewing
- Attention to detail
- Professionalism
- Multi-line phone systems
- Multi-line phone systems
- Documentation accuracy
- Attention to detail
Timeline
Patient Access Intake Specialist
Housing Works
10.2025 - Current
Patient Access Associate
Piedmont Hospital
07.2024 - 07.2025
Office Manager
Premier Medical Transport
02.2024 - 05.2024
Medical Receptionist
First Choice Primary Care
03.2023 - 01.2024
Customer Service Representative
GEICO
01.2022 - 02.2023
Night Auditor
Embassy Suites
09.2021 - 11.2021
Retail Cashier
Old Navy
09.2021 - 10.2021
Cashier Team Lead
Family Dollar
08.2021 - 10.2021
Medical Receptionist
Mount Sinai Health System
05.2021 - 08.2021
Front Desk Receptionist
NYC Health + Hospitals
01.2021 - 05.2021
Medical Receptionist
DocCare
06.2020 - 12.2020
Medical Assistant
Doc Care Q1
03.2020 - 04.2020
Patient Access Representative
UCHealth
12.2015 - 11.2018
Housekeeper
Crothall
10.2014 - 12.2015
Certificate -
IntelliTec College
High School Diploma -
Central High School