Ashley Ralph
Marion,IL
Summary
Proven track record in enhancing patient intake processes at Red Bud Regional Hospital, achieving higher paperwork completion rates through effective follow-up procedures. Demonstrates exceptional organizational skills and patient confidentiality, alongside a strong ability to adapt and learn quickly. Skilled in insurance verification and fostering patient satisfaction, contributing significantly to operational efficiency and client trust.
Overview
20
20
years of professional experience
Work History
Patient Access Intake Specialist
Red Bud Regional Hospital
01.2023 - Current
- Established effective follow-up procedures which led to higher rates of completed paperwork submissions from patients.
- Coordinated with medical professionals to ensure accurate insurance verification and authorization.
- Optimized workflow efficiency through regular evaluation and refinement of existing intake protocols.
- Improved patient satisfaction by efficiently managing intake processes and addressing concerns promptly.
- Contributed to a welcoming atmosphere for new patients by providing friendly assistance during initial visits.
Self Employed
Scentsy
01.2018 - 04.2020
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Patient Access Representative
Red Bud Regional Hospital
03.2016 - 12.2017
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Carpenter Apprentice
Geissler Roofing
01.2008 - 03.2015
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Assisted with movement of materials and equipment to job sites.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
- Observed all OSHA and corporate safety regulations and procedures.
Insurance Administrative Assistant
Country Financial
06.2004 - 04.2006
- Improved customer satisfaction by efficiently managing insurance claims and addressing client inquiries.
- Managed multiple tasks simultaneously while prioritizing deadlines to ensure smooth operations within the insurance department.
- Assisted in preparing comprehensive reports for management by extracting relevant data from various sources, providing insights into office performance and areas for improvement.
- Contributed to team success by actively participating in meetings, sharing best practices, and supporting colleagues when needed.
Education
No Degree - Anatomy
Southwestern Illinois College
Belleville, ILHigh School Diploma -
Valmeyer High School
Valmeyer, IL05.2002
Skills
- Patient confidentiality
- Documentation accuracy
- Insurance Verification
- Data entry proficiency
- Medical terminology knowledge
References
Tanya Wild
Owner of Off the Square Coffee Co
tanyawild3@gmail.com | 618-444-3673
Timeline
Patient Access Intake Specialist
Red Bud Regional Hospital
01.2023 - Current
Self Employed
Scentsy
01.2018 - 04.2020
Patient Access Representative
Red Bud Regional Hospital
03.2016 - 12.2017
Carpenter Apprentice
Geissler Roofing
01.2008 - 03.2015
Insurance Administrative Assistant
Country Financial
06.2004 - 04.2006
No Degree - Anatomy
Southwestern Illinois College
High School Diploma -
Valmeyer High School
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