Alexandra Greene
Crossroads Treatment Centers
Broken Arrow,OK
1
Language
4
years of professional experience
Versatile healthcare professional with a background in patient access, phlebotomy, and clinical support. Strong attention to detail, medical terminology, and patient confidentiality supports accurate records, smooth intake, and dependable care delivery.
Work History
Patient Access Intake Specialist
5 Months- Collected patient demographic, insurance, and intake information for behavioral health admissions
- Verified coverage details and benefits before scheduling assessments and treatment appointments
- Entered accurate patient records into electronic health systems and maintained updated documentation
- Reviewed referral information and routed cases to appropriate clinical or intake teams
- Confirmed consent forms, identification, and required intake paperwork for compliance readiness
- Streamlined registration procedures for enhanced patient experience and reduced wait times.
- Managed high volume of inbound calls while maintaining courteous demeanor under pressure.
- Answered phone calls and messages for 40 physicians within medical facility, scheduling appointments, and handling patient inquiries.
Patient Services Manager
1 Year 2 Months- Supervised front desk operations, ensuring consistent guest check-in, billing accuracy, and service standards.
- Resolved guest concerns promptly, maintaining positive experiences and protecting brand reputation.
- Delivered front office training covering hospitality expectations, established procedures, and conflict resolution techniques to support consistent guest experience.
- Monitored reservation systems, verifying room availability, special requests, and booking accuracy.
- Coordinated front desk workflow improvements to enhance operational efficiency using strong organizational skills.
- Oversaw lobby operations and concierge services.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Reviewed daily admissions, preparing resident rooms prior to arrival.
- Coordinated admissions applications, ensuring accurate data entry and timely document completion.
- Scheduled interviews, campus visits, and follow-up appointments for admissions staff.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Rounded 104 patient rooms daily to maintain patient satisfaction through consistent patient check-ins.
Volunteer Phlebotomist
7 Months- Performed venipuncture and capillary collections with strict adherence to patient identification and specimen labeling protocols.
- Prepared specimens for transport, ensuring correct handling, timing, and contamination prevention across collection workflows.
- Collected venous and capillary specimens using proper patient identification and safety protocols.
- Prepared collection supplies, labels, and requisitions for efficient specimen processing.
- Verified test orders and resolved discrepancies before drawing blood samples.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Completed over 200 successful venipuncture sticks with consistent accuracy and proficiency.
Phlebotomist
5 Months- Maintained infection control standards, sterile technique, and patient safety during all blood collection procedures.
- Labeled and transported specimens accurately to support laboratory testing and timely result reporting.
- Labeled, transported, and processed specimens accurately for laboratory testing and timely result reporting.
- Verified orders in electronic health records and documented specimen collection details with precision.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes to maintain specimen integrity by following exact handling and storage directions for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Adapted technique and approach to perform blood draws across pediatric, geriatric, and challenging cases to support consistent patient care.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Patient Access Representative
2 Years 3 Months- Registered emergency patients accurately, capturing demographics, insurance, and visit details in electronic health record systems.
- Managed verification of coverage eligibility and authorization requirements to facilitate timely financial clearance and reduce registration errors.
- Coordinated patient flow with clinical staff to support efficient intake during high-volume emergency room activity.
- Collected co-payments and secured required signatures while explaining admission forms and hospital policies clearly.
- Applied EMTALA and privacy procedures when processing emergency registrations and sensitive patient information.
- Resolved registration issues promptly by communicating with patients, families, and internal departments.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Monitored HIPAA requirements and enforced confidentiality practices to protect sensitive patient information during all patient and staff interactions.
Education
High School Diploma
Certified Phlebotomy Technician - Phlebotomy
Skills
Patient intake procedures
Insurance verification
Documentation accuracy
EMR systems
Patient scheduling
Medical terminology
Call management
Attention to detail
Problem-solving
Crisis intervention
Patient confidentiality
Venipuncture
Order of draw
Specimen handling
Languages
ASL
Professional Working
Timeline
Patient Access Intake Specialist
Crossroads Treatment Centers
05.2026 - CurrentRead More
Patient Services Manager
Complete Care
01.2025 - 03.2026Read More
Volunteer Phlebotomist
MSK Phlebotomy
11.2024 - 06.2025Read More
Phlebotomist
Saint Francis Hospital
10.2024 - 03.2025Read More
Patient Access Representative
Saint Francis Hospital : Emergency Room
07.2022 - 10.2024Read More
MSK Phlebotomy Training
Certified Phlebotomy Technician from Phlebotomy
Read More
Broken Arrow High School
High School Diploma
Read More