Connie Lyday
Salem,IL
Summary
Patient-focused equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Patient Access Intake Specialist
Deaconess Crossroads Community Hospital
Mount Vernon, IL
05.2005 - Current
- Greeted patients, answered incoming calls, and provided general information to customers.
- Verified patient demographics and insurance coverage prior to appointment scheduling.
- Coordinated with other departments to ensure timely and accurate data entry of patient information into the system.
- Assisted in preparing documents for patient admission process.
- Performed pre-registration activities such as collecting copayment, obtaining signatures on consent forms, and providing financial counseling when necessary.
- Maintained up-to-date knowledge of hospital policies and procedures related to patient access intake processes.
- Responded promptly to customer inquiries regarding registration process, insurance coverage, billing issues.
- Utilized software programs such as Microsoft Office Suite for filing purposes and data entry tasks.
- Assisted in training new staff members on proper procedures related to patient access intake processes.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Obtained informed consent and payment documentation from patients and filed in system.
Education
Information Processing/Data Entry -
Kaskaskia College
Centralia, IL05-1994
Skills
- Medical terminology knowledge
- Insurance Verification
- Follow-up skills
- Communicating to Patients and Families
- Gathering Information from Patients
- Resolving Problems
- Explaining Policy and Procedures
- Calm and Effective Under Pressure
- Database Search and Data Entry Skills
- Administrative and Office Support
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Registration and Scheduling
- Active Listening
- Self Motivation
- Decision-Making
- Word Processing
- Reliability
- Analytical Thinking
- Problem-solving aptitude
- Excellent Communication
- Patient Registration
Timeline
Patient Access Intake Specialist
Deaconess Crossroads Community Hospital
05.2005 - Current
Information Processing/Data Entry -
Kaskaskia College