Crysta Haines
Clear Lake,WI
Summary
Patient-focused Intake Specialist equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
3
3
years of professional experience
Work History
Patient Access Intake Specialist
Twin Cities Orthopedics
Woodbury, MN
03.2023 - Current
- Verified patient demographics and insurance coverage prior to appointment scheduling.
- Coordinated with other departments to ensure timely and accurate data entry of patient information into the system.
- Provided support in verifying insurance eligibility and benefits prior to services rendered.
- Processed referrals from primary care physicians or specialists as needed by the facility.
- Maintained up-to-date knowledge of hospital policies and procedures related to patient access intake processes.
- Collaborated with staff members from various departments including admitting office, medical records, finance department, to ensure smooth operation of the facility's patient access intake functions.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Guest Service Specialist
Lakeview Hospital
Stillwater, MN
11.2021 - Current
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Routed emergency calls to the appropriate department or personnel.
- Handled confidential information with discretion and professionalism.
- Performed basic troubleshooting procedures when technical problems arose with the switchboard equipment.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
Referral Coordinator
Animal Emergency and Referral Center
Oakdale, MN
06.2021 - 10.2021
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with external agencies to ensure timely processing of referrals.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
- Conducted pre-triage assessments of patients in order to determine the urgency of their needs.
Education
Associate of Arts - Liberal Arts And Sciences
Century College
White Bear Lake, MN05-2023
High School Diploma -
Wisconsin Virtual Academy High School
Mcfarland, WI06-2012
Skills
- Medical Terminology Knowledge
- Appointment Scheduling
- Insurance Verification
- Follow-Up Skills
- Building Rapport and Credibility
- Patient Confidentiality and Data Security
- Administrative and Office Support
- Registration and Scheduling
References
References available upon request.
Timeline
Patient Access Intake Specialist
Twin Cities Orthopedics
03.2023 - Current
Guest Service Specialist
Lakeview Hospital
11.2021 - Current
Referral Coordinator
Animal Emergency and Referral Center
06.2021 - 10.2021
Associate of Arts - Liberal Arts And Sciences
Century College
High School Diploma -
Wisconsin Virtual Academy High School