Kapree Terry
Spring Lake,NC
Summary
Dynamic Patient Access Intake Specialist with extensive experience at UNC Health Care, excelling in insurance verification and patient registration. Proven ability to enhance operational efficiency through meticulous attention to detail and effective team collaboration. Committed to maintaining HIPAA compliance while delivering exceptional customer service and streamlining the intake process for improved patient satisfaction. Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
28
28
years of professional experience
Work History
Patient Access Intake Specialist
UNC Health Care
Smithfield, NC
07.2024 - Current
- Analyzed patient accounts for accuracy of demographic information before submitting claims for payment processing.
- Provided support in verifying insurance eligibility and benefits prior to services rendered.
- Monitored daily operations of the Patient Access Intake Department ensuring that all tasks are completed within specified timeframes.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
Patient Account Representative
Wake Med Hospital
Raleigh, NC
07.2023 - 12.2023
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Processed payments from patients and maintained accurate records of all transactions.
- Created new patient files according to established procedures and protocols.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Reconciled payments received against outstanding invoices ensuring proper posting of credits and debits.
Patient Bedside Intake Specialist
UNC Health Care
Chapel Hill, NC
08.2022 - 07.2023
- Facilitated communication between departments during the patient intake process.
- Answered questions related to insurance coverage, eligibility requirements, payment options.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Assisted with new patient registration, verifying insurance information and collecting co-payments.
- Informed patients about hospital policies, procedures and applicable fees.
- Greeted patients and visitors upon arrival in a friendly and professional manner.
Mail Carrier
USPS
Raleigh, NC
02.2020 - 08.2022
- Responded to customer inquiries regarding postal services and products.
- Scanned packages for delivery tracking.
- Informed customers of package arrival or delays when necessary.
- Collected signatures from recipients of registered mail items.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Sold stamps and money orders to mail customers along daily route.
- Routed all classes of mail in sequence of delivery along established route.
Customer Service Representative
Avis Budget Group
Raleigh, NC
01.2019 - 02.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
United Airlines
Raleigh, NC
11.1997 - 01.2019
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Westside High School
Newark, NJ06-1997
Skills
- Insurance verification
- Patient registration
- Payment processing
- Data entry
- HIPAA compliance
- Customer service
- Attention to detail
- Team collaboration
- Time management
- Problem solving
- Process improvement
- Appointment scheduling
- Verbal and written communication
- Data collection
- Critical thinking
- Registration and scheduling
- Insurance verifying
- Self motivation
- Service coordination
- Teamwork
Timeline
Patient Access Intake Specialist
UNC Health Care
07.2024 - Current
Patient Account Representative
Wake Med Hospital
07.2023 - 12.2023
Patient Bedside Intake Specialist
UNC Health Care
08.2022 - 07.2023
Mail Carrier
USPS
02.2020 - 08.2022
Customer Service Representative
Avis Budget Group
01.2019 - 02.2020
Customer Service Representative
United Airlines
11.1997 - 01.2019
High School Diploma -
Westside High School
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