Gwendolyn Carter
Los Angeles,CA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
34
34
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2017 - Current
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Customer Service Representative
Avis Budget Group
08.1996 - 08.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Mail Handler
LABMC Postal Service
04.1990 - 08.1996
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA07.1986
Skills
- Threat Management
- Electronic Surveillance
- Metal Detector Operation
- Investigation Documentation
- Emergency Response
- Personnel Screening
Timeline
Security Officer
Allied Universal Security Services
07.2017 - Current
Customer Service Representative
Avis Budget Group
08.1996 - 08.2013
Mail Handler
LABMC Postal Service
04.1990 - 08.1996
High School Diploma -
Crenshaw High School
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