Gwendolyn Duncan
Chicago,IL
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
12
12
years of professional experience
Work History
Attendant /Customer Service Assistant
Chicago Park District
Chicago, IL
06.2011 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with colleagues to meet customer needs.
- Consulted with customers regarding needs and addressed concerns.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Liaison for trades & other staff working in the building.
- Register patrons for classes / Substitute teacher, instructor.
Education
Associate of Applied Science - Biology
Malcolm X College
Chicago, IL05.2011
Skills
- Call Center Operations
- Customer Service
- Multitasking and Prioritization
- Order and Refund Processing
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Policies and Procedures Adherence
- Invoice Preparation and Processing
- Inventory Management
- Membership Inquiries and Renewals
- Cultural Awareness and Sensitivity
- Time Management
Accomplishments
- Promoted from Attendant to Lead Attendant, in less than 12-months.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Attendant /Customer Service Assistant
Chicago Park District
06.2011 - Current
Associate of Applied Science - Biology
Malcolm X College
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