Gwendolyn Ellis
Homestead
Summary
To obtain employment with a company where my diverse skills can be used while allowing me to grow professionally.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Personal Assistant to the Owner
Elegant Wave
06.2019 - 08.2024
- Organized and attended meetings and compiled related documents and reports.
- Sourced and ordered office equipment and supplies.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
- Customer service account specialist, sales beauty product distributor.
Customer Service/Sale Representative
Alorica
08.2014 - 05.2019
- Serves customers by providing product and service information and resolving product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintain customer records by updating accounts
- Resolve product or service problems by clarifying the customer’s complaint, figuring out the cause of the problem, and explaining the best solution to solve the problem, expediting correction or adjustment
- Contributes to team effort by accomplishing related results as needed
Customer Care Represent
Cingular/AT&T
05.2004 - 08.2007
- Aided customer in billing inquiries
- Basic troubleshooting on customer’s phone
- Educated customers on product and services for sales and knowledge purposes
- Aided others in bi-lingual translation
- Handle customer’s private credit information
Telemarketer
Precision Respond Corporation
01.2001 - 01.2003
- Solicited orders for merchandise and service over telephones
- Quoted prices and tried to persuade customers over telephone
- Recorded names address purchase and reactions of prospected solicited
Telemarketer
Metro-Dade
08.1992 - 01.1993
- Aided in the distribution of food supplies to victims of hurricanes Andrew
- Prepared and keep records of damage material
- Answered telephones and gave information to callers and routed calls to a proper official
- Lundry adentent for out of state and local worker
Education
High School Diploma -
American Academy
Miami, Florida01.2000
Skills
- Fast learner, able to handle stressful situations with ease, reliable, dependable, outstanding organizational skills, sufficient in words, excel, kronos, etc
- Bi-lingual in Spanish and English
- Office management
- Document preparation
- Discretion and confidentiality
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Personal Assistant to the Owner
Elegant Wave
06.2019 - 08.2024
Customer Service/Sale Representative
Alorica
08.2014 - 05.2019
Customer Care Represent
Cingular/AT&T
05.2004 - 08.2007
Telemarketer
Precision Respond Corporation
01.2001 - 01.2003
Telemarketer
Metro-Dade
08.1992 - 01.1993
High School Diploma -
American Academy
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