Gwendolyn Else

Coordinated schedules, documentation, and care for 20+ pediatric clients weekly in a fast-paced clinical setting. Ensured accuracy and productivity standards while documenting over 100 data entries and session notes weekly in electronic medical record systems. Fostered collaboration with BCBAs, clinicians, families, and interdisciplinary teams to ensure timely communication and continuity of care.

• Streamlined documentation processes to enhance operational efficiency
• Developed effective communication strategies that improved client engagement
• Enhanced service tracking methods, ensuring comprehensive client records

Managed confidential client records for over 12 cases, ensuring accuracy and compliance with company policies, contributing to quality client care. Monitored client data and identified discrepancies, facilitating timely updates that supported quality care. Prioritized multiple client needs while meeting productivity goals, providing responsive support to families and clinical staff to enhance client satisfaction.

• Ensured meticulous record maintenance to uphold compliance standards
• Facilitated accurate data monitoring, enhancing care delivery
• Balanced competing priorities effectively across teams and clients

Reviewed records for accuracy and compliance to support internal audit preparations. Verified patient benefit eligibility and communicated with government assistance agencies to ensure access to services. Collaborated with healthcare providers to resolve documentation discrepancies and secure essential missing information.

• Reviewed records for internal audits, ensuring compliance and completeness
• Communicated with agencies to verify patient benefits and services access
• Coordinated with providers to address documentation issues and obtain necessary information