Gwendolyn Epps
Summary
Versatile and dynamic professional with a proven track record at Fairfield Inn-Marriott, enhancing guest experiences through exceptional service and meticulous food safety practices. Excelled in leadership roles at McDonald's Restaurant, driving operational improvements and fostering team growth. Skilled in efficient multitasking and customer assistance, achieving high satisfaction rates and repeat business.
Overview
35
35
years of professional experience
Work History
Breakfast Attendant
Fairfield Inn-Marriott
05.2018 - Current
- Provide attentive service and proactively assess guest needs.
- Monitor food and beverage supplies, assisting with restocking when needed.
- Establish rapport with customers by providing friendly and attentive service.
- Handle and store food to eliminate illness and prevent cross-contamination.
- Restock inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepare and served various food items in a fast-paced hotel environment.
Customer Service Representative
Sprint Food Stores
01.2014 - 06.2017
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained up-to-date knowledge of product and service changes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
General Manager
McDonald's Restaurant
07.1989 - 07.2013
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Education
High School Diploma -
Aiken High School
Aiken, SCBachelor of Arts -
USC Aiken
Aiken SCRestaurant Management -
Hamburger University
Chicago, ILSkills
- Customer assistance
- Food restocking
- Food safety
- Food preparation techniques
- Efficient multitasking
Timeline
Breakfast Attendant
Fairfield Inn-Marriott
05.2018 - Current
Customer Service Representative
Sprint Food Stores
01.2014 - 06.2017
General Manager
McDonald's Restaurant
07.1989 - 07.2013
High School Diploma -
Aiken High School
Bachelor of Arts -
USC Aiken
Restaurant Management -
Hamburger University
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