Gwendolyn Farias
Alvin,TX
Summary
Dynamic Shampoo Assistant at Visible Changes Salon, adept at providing exceptional customer service and promoting product sales. Expert in scalp examination and specialized shampoo treatments, consistently enhancing client satisfaction. Proven multitasker with strong communication skills, contributing to salon efficiency and revenue growth through effective service upselling and maintaining a pristine work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shampoo Assistant
Visible Changes Salon
05.2023 - 11.2025
- Offered customers relaxing head massages during shampoo treatment.
- Recommended Product or Service to consumer with consideration for customer's personal preferences.
- Maintained professional and friendly demeanor to greet clients for customer satisfaction.
- Provided exceptional customer service by greeting clients warmly and addressing inquiries promptly.
- Performed shampoo and conditioning treatments on Number clients daily.
- Contributed to health and safety of customers and staff by closely following health department regulations for sanitation and disinfection.
- Skillfully handled multiple tasks simultaneously while maintaining high levels of productivity.
- Educated clients on proper hair care techniques, promoting healthier locks and repeat business.
- Managed inventory of shampoo products, ensuring adequate supplies for daily operations.
- Collaborated with team members to improve overall client experience and service offerings.
- Assisted in maintaining salon's schedule.
- Communicated with hairdressers to address customer issues and appointment conflicts.
- Promoted salon products to clients, fostering sales growth and brand awareness.
- Participated in continued education sessions to stay current on industry trends and best practices.
- Contributed to salon revenue growth through upselling of additional services during shampoo appointments.
- Appropriately washed chemically restructured hair to avoid damage and improve texture.
- Kept salon sanitary and stocked by filling shampoo bottles, folding towels, disinfecting used equipment and sweeping floors.
- Demonstrated knowledge of various hair types and recommended appropriate products accordingly.
- Enhanced customer satisfaction by providing thorough hair washes and scalp massages.
- Coordinated schedules with stylists to ensure seamless client transitions between appointments.
- Supported stylists with timely shampooing and conditioning services, maximizing appointment efficiency.
- Provided special treatments involving shampooing, rinsing and conditioning hair.
- Maintained a clean and organized work area, contributing to a positive salon environment.
- Prepared salon clients for specialized scalp treatments and conditioning.
- Provided assistance to stylists when needed.
- Examined scalps to determine appropriate products to apply during shampooing processes.
Education
High School Diploma -
Pearland High School
Pearland, TX05.2010
Skills
- Shampoo treatment
- Product recommendation
- Scalp examination
- Service upselling
- Work area sanitation
- Excellent customer service skills
- Blow drying services
- Specialized shampoo treatments
- Multitasking capacity
- Excellent communication
- Self motivation
- Professionalism
- Hair Care Basics
Certification
Cosmetology license # 1544839
Timeline
Shampoo Assistant
Visible Changes Salon
05.2023 - 11.2025
High School Diploma -
Pearland High School
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