Gwendolyn Hagen
Philadelphia,PA
Summary
Skilled professional offering several years' experience. Expert in sorting incoming and outgoing mail using automated processing equipment. Focused on maintaining high production goals when working in team-oriented environments.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Motivated Kitchen Hand consistently lifts heavy loads, stands for long periods and handles various cleaning tasks. Valuable and committed individual with strong understanding of food safety measures. Dependable, on-time and dedicated to good performance.
Overview
2
2
years of professional experience
Work History
Small Package Sorter
United Parcel Service, UPS
Philadelphia, PA
11.2024 - Current
- Sorted incoming packages according to size, weight and destination.
- Scanned barcodes on parcels to ensure accuracy of delivery information.
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Reported any damaged goods or discrepancies immediately to supervisor.
- Followed established safety protocols when handling fragile items such as electronic devices.
- Unloaded trucks filled with incoming shipments of small packages.
- Maintained a clean work area at all times by disposing of empty boxes, paper and other debris.
- Manually lifted heavy boxes weighing up to 50 lbs when needed.
- Assisted in loading delivery trucks with prepared packages.
- Maintained a safe work environment by adhering to safety regulations, policies and procedures.
- Operated mechanical sorting equipment such as conveyor belts and automated sorters.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Housekeeper
Residence Inn Marriott
BalaCynwyd , Pennsylvania
06.2023 - 10.2024
- Changed bed linens and towels, tidied up rooms.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Interacted pleasantly with clients and guests when performing daily duties.
- Assisted in laundry services including washing, drying, and folding linen.
Kitchen Assistant
Residence Inn Marriott
BalaCynwyd , Pennsylvania
06.2023 - 10.2024
- Participated in receiving deliveries and organizing supplies in storage areas.
- Cleaned utensils, dishes and glasses for customer use.
- Ensured that all kitchenware was properly washed before being put away.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Stocked supplies such as food items and utensils in serving stations, cupboards, refrigerators, and salad bars.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Received deliveries from vendors ensuring that all orders were correct according to invoices.
- Followed all health department regulations while preparing food products for consumption by customers.
- Operated dishwashing machines safely according to manufacturer's instructions.
- Cleaned and sanitized utensils, dishes or silverware.
- Restocked items as needed throughout the day in order to maintain sufficient levels.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
- Took and recorded temperatures of food, refrigerators and freezers.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Maintained an organized workstation, ensuring tools and ingredients are readily available.
Front Desk Associate
Residence Inn Marriott
BalaCynwyd
06.2023 - 10.2024
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Managed customer complaints and rectified issues to complete satisfaction.
- Greeted incoming guests warmly, issued room keys, and shared information on policies and amenities.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Managed guest check-in and check-out procedures, reservations and payments.
- Greeted guests upon arrival and provided excellent customer service.
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone, and via email.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Prepared end-of-day reports detailing total number of guests checked in and out during shift.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
GED -
Lutheran Settlement House
Philadelphia, PA06-2001
Skills
- Speed and efficiency
- Workplace safety
- Package handling
- Sorting accuracy
- Teamwork
- Hospitality background
- Focused and detail-oriented
- Interior and exterior cleaning
- Cleaning and sanitizing
Timeline
Small Package Sorter
United Parcel Service, UPS
11.2024 - Current
Housekeeper
Residence Inn Marriott
06.2023 - 10.2024
Kitchen Assistant
Residence Inn Marriott
06.2023 - 10.2024
Front Desk Associate
Residence Inn Marriott
06.2023 - 10.2024
GED -
Lutheran Settlement House