Gwendolyn Holland
Memphis,TN
Summary
Accomplished professional with a proven track record at TSA, adept at enhancing operational efficiency through analytical mindset and corporate procedures. Skilled in customer rapport building, fostering strong relationships. Successfully streamlined processes, boosting productivity by 20%. Recognized for leadership and mentoring abilities, driving team performance and achieving organizational goals.
Overview
2026
2026
years of professional experience
Work History
Baggage & Passenger Screener
TSA Transportation Security Administration
- Complied with all federal, state, and local regulations as well as company rules.
- Checked equipment during each shift to assess functionality.
- Protected confidentiality of data by using security techniques.
- Maintained accurate reports and records on Subject and Subject.
Owner
Gwen’s Elegant Wreaths Bows & Basket Maker
01.2017 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Manager
TorchLite Installation LLC
08.2015 - 12.2025
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
Linen Folder
CINTAS, Professional Uniform and Facility Services
08.2001 - 07.2002
- Functioned within team, productively communicated with other team members and worked independently.
- Worked in fast-paced environment and handled multiple requests simultaneously.
- Performed with sense of urgency to reduce machine downtime and successfully complete projects.
- Turned in maintenance work orders to supervision for needed repairs.
Cashier/Waitress
Bob Evans Restaurant
08.2000 - 03.2001
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Owner
Parkway Convenience Store
08.1998 - 08.2000
Cage Cashier
Grand Casino Tunica
03.1996 - 07.1998
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Secured casino funds not in use after balancing cash drawer.
Warehouse Worker
Temps & Company
06.1988 - 1998
- Consistently lifted materials weighing as much as Number pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Strapped items down over protective padding to secure throughout transportation.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Education
High School Diploma - Nursing
Shelby State Community College
Memphis, TNSkills
- Corporate procedures
- Analytical mindset
- Company processes and procedures
- Customer rapport building
Timeline
Owner
Gwen’s Elegant Wreaths Bows & Basket Maker
01.2017 - Current
Manager
TorchLite Installation LLC
08.2015 - 12.2025
Linen Folder
CINTAS, Professional Uniform and Facility Services
08.2001 - 07.2002
Cashier/Waitress
Bob Evans Restaurant
08.2000 - 03.2001
Owner
Parkway Convenience Store
08.1998 - 08.2000
Cage Cashier
Grand Casino Tunica
03.1996 - 07.1998
Warehouse Worker
Temps & Company
06.1988 - 1998
Baggage & Passenger Screener
TSA Transportation Security Administration
High School Diploma - Nursing
Shelby State Community College
Similar Profiles
Justin HerringJustin Herring
Transportation Security Officer at TSA, Transportation Security AdministrationTransportation Security Officer at TSA, Transportation Security Administration
Khyra EdwardsKhyra Edwards
Transportation Security Officer (TSO) at TSA (Transportation Security Administration)Transportation Security Officer (TSO) at TSA (Transportation Security Administration)
Nakkia HarrisNakkia Harris
Federal Security Officer at TSA (Transportation Security Administration)Federal Security Officer at TSA (Transportation Security Administration)
Jarica "Jay" SumlerJarica "Jay" Sumler
Inbound Operations Supervisor at ArvatoInbound Operations Supervisor at Arvato
Tori WebsterTori Webster
Staffing Coordinator/Restorative Nurse Manager at Memphis Jewish Home And Rehabilitation CenterStaffing Coordinator/Restorative Nurse Manager at Memphis Jewish Home And Rehabilitation Center