Christina Jordan
West Palm Beach,FL
Summary
Highly dependable and intelligent professional looking to sharpen and utilize the transferable skills I have acquired over many years of providing customer-based services and warehousing. Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Remote screener for Auto Service Department for vehicle warranties
Pelican investment holdings LLC
West Palm Beach, FL
09.2023 - 01.2026
- Work remotely m-f 10am-6pm on laptop with headset from home I have strong wifi. I'm punctual & dependable
- Soliciting auto warranty extension and home warranty extension for customers nationwide 600 wk plus commission
- Average 800 to 1500 week... The Top sales rep remotely
Server
Denny's Restaurant
01.2023 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Uphold high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions
Customer Service Representative
Amazon
West Palm Beach, FL
08.2011 - 09.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track interactions and ensure accurate information delivery.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Trained new team members on operational procedures and best practices in customer service.
- Developed strategies to improve response times, leading to increased customer satisfaction ratings.
- Implemented feedback mechanisms for continuous improvement of service quality and efficiency.
- Managed escalated issues, providing timely resolutions while maintaining positive customer relations.
- Analyzed trends in customer feedback to identify areas for service enhancement and training needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Server
Patio Grill
05.2020 - 05.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Uphold high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to in
Estimating Manager
Ja Construction Inc
Winter Park, FL
09.2001 - 07.2010
- Analyze business or financial data
- Confer with personnel to coordinate business operations
- Estimate costs of goods or services
- Confer with others about financial matters
- Assess the cost effectiveness of products, projects, or services.
- Reviewed customer drawings and specifications to provide accurate cost estimates.
- Developed and implemented processes to ensure accuracy of estimates.
- Provided guidance and mentorship to junior estimators.
- Negotiated terms and conditions with vendors and subcontractors materials or services required project.
- Created reports on current and projected costs for management review.
- Analyzed historical data to identify trends in estimating costs.
- Ensured all estimate documents were organized, up-to-date, and compliant with contractual requirements.
- Reviewed contracts for compliance with company policies regarding pricing, payment terms.
- Evaluated bids from contractors, suppliers, and subcontractors for accuracy and completeness.
Education
GED - All
High School
Barber Liscese
Hollywood Institute of Beauty
West Palm Beach, FLArchitecture Engineering
Seminole State college
08.2008
Skills
Greeted guests and provided menus
Provided excellent customer service to ensure satisfaction
Assisted in training new servers
Prepared drinks according to standard recipes
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
Took orders from customers accurately and in a timely manner
Checked food before serving it to customers
Delivered food orders promptly and courteously
Monitored dining room for cleanliness and proper set-up at all times
Responded efficiently to guest inquiries and complaints in a professional manner
Ensured that each guest was served courteously, quickly, and efficiently
Accurately recorded orders on cash register and point-of-sale system
Maintained records of transactions made during shift as required by law or company policy
Performed opening and closing duties such as setting up the dining area, restocking supplies
Handled money transactions accurately while following company procedures for handling cash payments
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
Followed health safety guidelines when preparing and serving food products
Communicated effectively with kitchen staff regarding customer allergies or special requests
Uphold high standards of sanitation in accordance with health department regulations
Conducted regular inventory checks to maintain adequate levels of necessary supplies
Stayed informed about daily specials, new menu items, promotions
Provided exceptional service to high volume of daily customers
Operated POS terminals to input orders, split bills and calculate totals
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
Displayed enthusiasm and knowledge about restaurant's menu and products
Greeted customers, answered questions and recommended specials to in
Results management
Analytical mindset
Corporate procedures
Assertiveness
Company processes and procedures
Orderly queue management
Proficient in software
Research
Accurate reporting
Confidentiality
Customer service and assistance
Stress tolerance
Policy enforcement
Integrity and honesty
Problem-solving
Time management
Customer service
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Affiliations
I volunteer for hospitals and institutions telling my testimony of Hope and Redemption and strength
Certification
From the Hollywood Institute of beauty most dedicated student
Additional Information
Currently a manager at a sober living house for men and women helping them get their lives back together after getting out of treatment doing UA's and intake paperwork collections of friends and disbursement of medication as well as writing letters for the judge or other agencies needed
Timeline
Remote screener for Auto Service Department for vehicle warranties
Pelican investment holdings LLC
09.2023 - 01.2026
Server
Denny's Restaurant
01.2023 - 03.2024
Server
Patio Grill
05.2020 - 05.2022
Customer Service Representative
Amazon
08.2011 - 09.2022
Estimating Manager
Ja Construction Inc
09.2001 - 07.2010
GED - All
High School
Architecture Engineering
Seminole State college
Barber Liscese
Hollywood Institute of Beauty