Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Madeline Kinison

Springfield,IL

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Determined to make every customer feel welcome and assisting with any need.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Associate

Home Goods
Springfield, IL
04.2022 - Current
  • Resolved customer complaints in a professional manner.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Handled returns and exchanges according to company policy.
  • Greeted customers and provided excellent customer service.
  • Updated customer information in the database system when necessary.
  • Tracked inventory levels for restocking purposes.
  • Operated cash register accurately and efficiently while processing payments from customers.
  • Engaged with customers to determine appropriate items to fit needs.

Retail Associate

TJ Maxx
Springfield, IL
08.2022 - 11.2023
  • Resolved customer complaints in a professional manner.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Handled returns and exchanges according to company policy.
  • Greeted customers and provided excellent customer service.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Initiated friendly conversation with customers to determine level of assistance required.

Cashier/Hostess

Buffalo Wild Wings
Springfield, IL
05.2022 - 07.2022
  • Maintained accurate and up-to-date daily log book records for popularly ordered meals.
  • Answered incoming calls and took messages.
  • Greeted visitors and provided them with assistance.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Food Handler

HyVee
Springfield, IL
10.2021 - 04.2022
  • Stocked supplies such as food items, beverages and paper goods.
  • Demonstrated knowledge of menu items in order to answer customer questions accurately.
  • Delivered food orders promptly to tables while ensuring accuracy of each item served.
  • Received orders from customers in person or over the phone and entered them into the POS system correctly.
  • Cleaned utensils, dishes and glasses for customer use.

Education

Diploma -

Springfield High School
Springfield, Illinois
06.2024

Skills

  • Provided exceptional customer service
  • Restocked merchandise
  • Maintained a clean and organized store environment
  • Processed transactions accurately and efficiently
  • Collaborated with team members
  • Assisted in creating visually appealing displays and promotions
  • Efficiently processed customer transactions
  • Greeted guests and provided menus
  • Managed waitlist
  • Handled customer inquiries, complaints, and special requests
  • Collaborated with kitchen and serving staff
  • Adhered to strict food safety and hygiene standards
  • Demonstrated excellent teamwork and communication skills
  • Conducted regular inspections and monitoring of food products
  • Communication
  • Animal Care
  • Time Management
  • Organizational Skills
  • Keyboarding
  • Patient-centered care
  • Outgoing phone calls

Certification

  • CPR Certified
  • BLS Certified

References

SIU School of Medicine Accounting Department

  • Shauna Bishop - (217)553-3824

Buffalo Wild Wings

  • Bruce Elston- (217)561-3827

Capitol Teletrack

  • Tara Rogers- (217)481-0239

Home Goods

  • Tina- (217)473-9930

Timeline

Retail Associate

TJ Maxx
08.2022 - 11.2023

Cashier/Hostess

Buffalo Wild Wings
05.2022 - 07.2022

Retail Associate

Home Goods
04.2022 - Current

Food Handler

HyVee
10.2021 - 04.2022

Diploma -

Springfield High School
Madeline Kinison