Madeline Kinison
Springfield,IL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Determined to make every customer feel welcome and assisting with any need.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Associate
Home Goods
Springfield, IL
04.2022 - Current
- Resolved customer complaints in a professional manner.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Handled returns and exchanges according to company policy.
- Greeted customers and provided excellent customer service.
- Updated customer information in the database system when necessary.
- Tracked inventory levels for restocking purposes.
- Operated cash register accurately and efficiently while processing payments from customers.
- Engaged with customers to determine appropriate items to fit needs.
Retail Associate
TJ Maxx
Springfield, IL
08.2022 - 11.2023
- Resolved customer complaints in a professional manner.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Handled returns and exchanges according to company policy.
- Greeted customers and provided excellent customer service.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Initiated friendly conversation with customers to determine level of assistance required.
Cashier/Hostess
Buffalo Wild Wings
Springfield, IL
05.2022 - 07.2022
- Maintained accurate and up-to-date daily log book records for popularly ordered meals.
- Answered incoming calls and took messages.
- Greeted visitors and provided them with assistance.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
Food Handler
HyVee
Springfield, IL
10.2021 - 04.2022
- Stocked supplies such as food items, beverages and paper goods.
- Demonstrated knowledge of menu items in order to answer customer questions accurately.
- Delivered food orders promptly to tables while ensuring accuracy of each item served.
- Received orders from customers in person or over the phone and entered them into the POS system correctly.
- Cleaned utensils, dishes and glasses for customer use.
Education
Diploma -
Springfield High School
Springfield, Illinois06.2024
Skills
- Provided exceptional customer service
- Restocked merchandise
- Maintained a clean and organized store environment
- Processed transactions accurately and efficiently
- Collaborated with team members
- Assisted in creating visually appealing displays and promotions
- Efficiently processed customer transactions
- Greeted guests and provided menus
- Managed waitlist
- Handled customer inquiries, complaints, and special requests
- Collaborated with kitchen and serving staff
- Adhered to strict food safety and hygiene standards
- Demonstrated excellent teamwork and communication skills
- Conducted regular inspections and monitoring of food products
- Communication
- Animal Care
- Time Management
- Organizational Skills
- Keyboarding
- Patient-centered care
- Outgoing phone calls
Certification
- CPR Certified
- BLS Certified
References
SIU School of Medicine Accounting Department
- Shauna Bishop - (217)553-3824
Buffalo Wild Wings
- Bruce Elston- (217)561-3827
Capitol Teletrack
- Tara Rogers- (217)481-0239
Home Goods
- Tina- (217)473-9930
Timeline
Retail Associate
TJ Maxx
08.2022 - 11.2023
Cashier/Hostess
Buffalo Wild Wings
05.2022 - 07.2022
Retail Associate
Home Goods
04.2022 - Current
Food Handler
HyVee
10.2021 - 04.2022
Diploma -
Springfield High School