Jennifer Melanson
Los Angeles,CA
Summary
Demonstrated meticulous attention to detail in all tasks and projects.
Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Collaborated with team members to improve service delivery.
Executed tasks autonomously, demonstrating self-sufficiency and initiative.
Overview
23
23
years of professional experience
Work History
Waitress
JASMINE THAI RESTAURANT
01.2015 - 04.2017
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Take orders from patrons for food or beverages.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
- Escort customers to their tables.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
- Provide guests with information about local areas, including giving directions.
Waitress
SHOGUN RESTAURANT
11.2013 - 06.2014
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Take orders from patrons for food or beverages.
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Clean tables or counters after patrons have finished dining.
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Esthetician
VIA BELLA SALON AND SPA
09.2005 - 06.2013
- Sterilize equipment and clean work areas.
- Keep records of client needs and preferences and the services provided.
- Demonstrate how to clean and care for skin properly and recommend skin-care regimens.
- Examine clients' skin, using magnifying lamps or visors when necessary, to evaluate skin condition and appearance.
- Select and apply cosmetic products such as creams, lotions, and tonics.
- Cleanse clients' skin with water, creams, or lotions.
- Treat the facial skin to maintain and improve its appearance, using specialized techniques and products, such as peels and masks.
- Perform simple extractions to remove blackheads.
- Provide facial and body massages.
- Remove body and facial hair by applying wax.
- Apply chemical peels to reduce fine lines and age spots.
- Advise clients about colors and types of makeup and instruct them in makeup application techniques.
- Sell makeup to clients.
- Tint eyelashes and eyebrows.
Assistant Property Manager
St Clair Management
08.1997 - 07.1998
- Assisted in tenant relations to ensure satisfaction and retention.
- Coordinated property maintenance requests, improving response times and service quality.
- Conducted routine inspections to identify potential issues and maintain property standards.
- Supported lease administration processes, ensuring compliance with regulations and timely renewals.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
Apartment Manager
Locator Real Estate Co
03.1994 - 08.1997
- Supervised daily operations and maintenance of apartment facilities to ensure tenant satisfaction.
- Developed and implemented marketing strategies to attract potential tenants and reduce vacancy rates.
- Managed tenant relations by addressing concerns, facilitating communication, and resolving conflicts effectively.
- Conducted regular inspections of properties to identify maintenance needs and initiate timely repairs.
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
- Conducted regular inspections of both interior and exterior of properties for damage.
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Executed multiple tasks simultaneously to enhance operational efficiency
- Greeted guests upon arrival Assisted guests with inquiries and provided information about services Supported team in maintaining a welcoming environment
- Assisted teams in achieving project goals through effective communication and collaboration Supported colleagues in problem-solving to enhance team performance Contributed to a positive team environment by sharing knowledge and resources
- Demonstrated meticulous attention to detail in all tasks and projects
- Executed cash handling procedures to ensure accurate financial transactions
- Executed strategic decision-making processes to enhance operational efficiency
- Resolved customer complaints through effective communication and problem-solving techniques
- Executed payment processing operations to ensure timely and accurate transactions
- Managed financial transactions with precision and accountability
- Facilitated effective communication through active listening techniques
Timeline
Waitress
JASMINE THAI RESTAURANT
01.2015 - 04.2017
Waitress
SHOGUN RESTAURANT
11.2013 - 06.2014
Esthetician
VIA BELLA SALON AND SPA
09.2005 - 06.2013
Assistant Property Manager
St Clair Management
08.1997 - 07.1998
Apartment Manager
Locator Real Estate Co
03.1994 - 08.1997