Gwendolyn Johnson
Cleveland,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable Customer Service Representative enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Connections In Ohio
03.2023 - 07.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Scheduled daily and weekly care hours for client caseload.
Home Health Care Provider
Greater Cleveland Healthcare
06.2020 - 01.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
Customer Service Representative
Dial America Marketing
10.2017 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Created and maintained detailed database to develop promotional sales.
- Implemented and developed customer service training processes.
- Investigated and resolved accounting, service and delivery concerns.
- Developed and updated databases to handle customer data.
Education
High School Diploma -
Jane Addams Business Careers High School
Cleveland, OH06.1988
Skills
- Reading Comprehension
- Care Plan Assessment
- Healthy Eating
- Service Documentation
- First Aid and Safety
- Clean Living Spaces
- Communication Assistance
- Cook Healthy Meals
- Grocery Shopping
- Case Management
Timeline
Direct Support Professional
Connections In Ohio
03.2023 - 07.2023
Home Health Care Provider
Greater Cleveland Healthcare
06.2020 - 01.2023
Customer Service Representative
Dial America Marketing
10.2017 - 02.2018
High School Diploma -
Jane Addams Business Careers High School
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