Gwendolyn Kennedy
Des Plaines,IL
Summary
Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Including being top DoorDasher for whole year.
Overview
12
12
years of professional experience
Work History
Delivery Driver
DoorDash
05.2021 - 11.2023
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Monitored inventory levels at pickup locations for quality assurance purposes before delivering orders to customers.
- Processed payments, made change, and provided receipts.
- Coordinated closely with other drivers during peak hours to ensure all deliveries were completed within designated timeframes.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Developed strong customer base through efficient and reliable service.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Delivered orders to customers to drive full satisfaction.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Developed and maintained professional relations between customer, store personnel, and company.
- Increased repeat business by providing friendly and professional service to customers.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Participated in regular training sessions to stay updated on company policies and product offerings.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Immediately addressed problems with customers to promote speedy resolution.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Maintained positive relationships with customers to promote continued business opportunities.
Customer Service Representative
CVS Specialty Pharmacy
10.2015 - 12.2020
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Worked with Caremark Specialty which entails processing specialty drug therapy referrals on patients from across the country.
Medical Office Assistant
Clinical Associates
05.2012 - 11.2014
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
Education
Associate of Science - Medical Office Assistant Certificate
12.2012
Skills
- Route Management
- Valid Vehicle Insurance and Registration
- Vehicle Maintenance
- Mileage Tracking
- Dependable and reliable
- GPS and route planning
- Clean Driving Record
- Safe Driving Record
- Map reading and navigation skills
Timeline
Delivery Driver - DoorDash
05.2021 - 11.2023
Customer Service Representative - CVS Specialty Pharmacy
10.2015 - 12.2020
Medical Office Assistant - Clinical Associates
05.2012 - 11.2014
William Rainey Harper College - Associate of Science, Medical Office Assistant Certificate