Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Gwendolyn Massenburg

Baltimore,MD

Summary

Accomplished CDL Class B Driver with Taylor Made Transportation, recognized for enhancing route efficiency and maintaining a clean driving record. Proficient in GPS navigation and committed to customer service, I excel in optimizing delivery schedules while ensuring safety and compliance with DOT regulations. A dependable team player dedicated to operational excellence.

Experienced with safe driving practices and passenger transport. Utilizes effective communication skills to ensure passenger comfort and satisfaction. Track record of maintaining vehicle cleanliness and adhering to schedules efficiently.

Professional driver with strong expertise in safe and efficient transportation. Skilled in route planning, vehicle maintenance, and customer service. Strong focus on teamwork and adaptability, ensuring reliable and flexible support for changing needs. Known for punctuality, dependability, and excellent communication skills.

A transportation professional with track record of providing reliable and courteous service. Recognized for punctuality and ability to adapt to changing schedules. Known for strong teamwork and commitment to safety, ensuring smooth and pleasant experience for passengers.

Friendly and enthusiastic Shuttle Driver bringing Number years of experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles and completing basic repairs.

Experienced Job Title offering exceptional skills in route planning gained during Number years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores.

Professional Job Title skilled in navigating city streets in inclement weather while keeping passengers safe throughout journey. Proficient in maintaining shuttle vehicle cleanliness, completing paperwork and maintaining accurate records. Understands and follows DOT regulations and traffic laws.

Work History

CDL Class B Driver

Taylor Made Transportation
  • Operated CDL Class B vehicles, ensuring compliance with safety regulations and traffic laws.
  • Conducted pre-trip and post-trip inspections to maintain vehicle safety and performance standards.
  • Loaded and unloaded cargo efficiently, adhering to weight limits and securing loads properly.
  • Assisted in route planning to optimize delivery schedules and minimize delays.
  • Communicated effectively with dispatchers regarding delivery status and route changes.
  • Maintained accurate records of driving logs, fuel consumption, and maintenance activities.
  • Collaborated with team members to enhance operational efficiency during deliveries.
  • Adapted quickly to changing schedules and routes while maintaining high service quality.
  • Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
  • Increased route efficiency by utilizing GPS technology and staying updated on traffic patterns.
  • Trained new drivers on company policies, safety procedures, and proper vehicle operation.
  • Managed emergency situations effectively, prioritizing safety while minimizing delays in delivery schedules.
  • Completed daily inspection reports to ensure proper functioning of the vehicle and adherence to safety protocols.
  • Improved overall delivery timeframes by effectively managing multiple tasks simultaneously.
  • Maintained vehicle and equipment in optimal condition for efficient operations and reduced downtime.
  • Contributed to overall business success through consistent high-performance levels in meeting deadlines and maintaining professional standards.
  • Provided courteous service to customers at each stop, addressing inquiries or concerns while representing the company positively.
  • Adhered to all industry regulations, maintaining a clean driving record and up-to-date licenses.
  • Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
  • Reduced fuel consumption through efficient route planning and effective driving techniques.
  • Ensured compliance with weight restrictions by properly balancing loads according to specifications.
  • Developed strong relationships with clients by providing exceptional communication and service.
  • Demonstrated professionalism in handling difficult situations, resolving conflicts with customers amicably.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Driver

Reston Limousine
2018 - 2023
  • Executed prompt client transit to various sites, upholding rigorous safety measures.
  • Conducted routine vehicle inspections to maintain operational efficiency and safety standards.
  • Assisted in route planning, optimizing travel time and enhancing service quality for clients.
  • Maintained accurate records of mileage, fuel consumption, and service schedules for fleet management.

Driver Supervisor

RTW Management
2023 - 2025
  • Supervised daily operations of drivers, ensuring adherence to safety protocols and compliance standards.
  • Coordinated training programs for new drivers, enhancing operational efficiency and team performance.
  • Monitored route assignments and driver performance, optimizing delivery schedules for improved service quality.
  • Implemented tracking systems for vehicle maintenance, reducing downtime and improving fleet reliability.
  • Conducted regular performance evaluations, providing constructive feedback to drive professional development among staff.
  • Led initiatives aimed at reducing fuel consumption through optimized routing and driver training programs.
  • Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
  • Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
  • Developed clear expectations for driver performance, ensuring consistent quality across the team.

Education

Business Management

The Community College of Baltimore County
Catonsville, MD

High School Diploma - Business Management

Northern High School
Baltimore, MD
06.1984

Skills

  • Defensive driving techniques
  • Emergency response readiness
  • Logbook maintenance
  • Professionalism and punctuality
  • Safe driving practices
  • Vehicle inspection expertise
  • Passenger transportation
  • Accident prevention strategies
  • Fuel-efficient driving
  • GPS navigation proficiency
  • Record keeping
  • Preventive Maintenance
  • DOT regulations compliance
  • Problem-solving capacity
  • Route planning
  • Customer-oriented
  • Vehicle maintenance
  • Strong work ethic

Additional Information

Also did additional work for RTW such as traveling to Camarillo, California to start new driving company. Also went to Maine to start up the lap bus company in Lewiston, Maine it was a great opportunity, learned a lot.


Timeline

CDL Class B Driver

Taylor Made Transportation

Driver

Reston Limousine
2018 - 2023

Driver Supervisor

RTW Management
2023 - 2025

Business Management

The Community College of Baltimore County

High School Diploma - Business Management

Northern High School
Gwendolyn Massenburg