GWENDOLYN MCCANTS
DeLand,FL
Summary
Over 30 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Overview
30
30
years of professional experience
Work History
Courier/Customer Service Representative
Fedex Express
10.1993 - 12.2023
- Greeted recipients, delivery & pickup packages, and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries. Pickup & processed outbound packages to various location for next day commitment.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
WALTON HIGH SCHOOL
196TH ST & RESERVOIR AVE -BRONX,N.Y.06.1980
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Package handling
- Valid Driver's License
- GPS and route planning
- Time Sensitive Deliveries
- Heavy Lifting
- Package pickup and delivery
- Loading and unloading
- Deadline Adherence
- Sorting
- Item tracking
- Payment Collection
- Issue Escalation
- Clerical Support
Timeline
Courier/Customer Service Representative
Fedex Express
10.1993 - 12.2023
High School Diploma -
WALTON HIGH SCHOOL
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