GWENDOLYN MCGARY
Lakeland,FL
Summary
Dedicated Licensed Bodily Injury Claims adjuster motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed expectations in my performance reviews. Reliable and driven, with strong time management and prioritization abilities. Good at calculating formulas, proficient in Microsoft Office, analyzing data, active listening, and skills engaging personality. Previously graduated from Florida A&M University with the ability to apply the tools and research to futuristic professions. References available upon request.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bodily Injury Claims Adjuster
GEICO, Government Employees Insurance
12.2021 - Current
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Interviewed claimants and witnesses to gather factual information.
- Verified insurance claims and determined fair amount for settlement.
- Finalized bulk files for insurance claim payment release.
- Researched claims and incident information to deliver solutions and resolve problems.
- Prepared summaries of damage, payments and policy coverage.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Examined photographs and statements.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Evaluated coverage, liability and damages and investigated suspicious claims.
Retirement Specialist III
Department Of Management Services
02.2019 - 08.2021
- Primarily answer phone calls from active members, retirees, beneficiaries, employers and other stake holders
- Communicate information concerning topics covering Retired Payroll, 1099-Rs, Calculations, Survivor Benefits, DROP, Disability, Enrollment and Contributions
- Schedule patient appointments and make reminder calls
- Assist members in the FRS with setting up an online account through DMS’ website
- Review and process applications for survivors, update beneficiary forms, create estimates, and add beneficiaries to payroll each month.
Substitute Teacher
Kelly Educational Staffing
04.2018 - 02.2019
- Assigned in the absence of a regular teacher
- Assist the students in understanding the subject of that class
- Gives instructions and organized the classroom environment so the student can have an understanding
- Disciplines and controls classroom
Health Unit Coordinator
Interventional Associates
03.2018 - 01.2019
- Plan, coordinate and carry out patient care operations
- Address patient requests and needs in a professional manner
- Respond to patient concerns timely and ensure patient satisfaction
- Schedule patient appointments and make reminder calls
- Greet patients and direct them to examination rooms
- Maintain patient medical records up-to-date.
Rural Carrier Associate
United States Postal Service
03.2017 - 12.2017
- Sort and bundle incoming mail, placing special focus on areas that they need to be delivered to ascertain that mail such as parcels, packages and letters are properly bundled according to their type and delivery location
- Ascertain that work orders for all assigned mail is obtained from the supervisor
- Drive assigned delivery vehicle to different delivery destinations in a time efficient manner
- Verify addresses on work orders and parcels / packages / envelopes with actual addresses
- Hand over mail to customers by first verifying their identities and ensure that any needed signatures are obtained
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
Dietary Assistant
Lakeland Regional Health
07.2016 - 04.2017
- Working with dietitians and physician and planning diet programs for patients
- Preparing meals, setting up, and serving meals
- Cleaning and maintaining serving carts, ware, and other utensils
- Preparing trays and serving patients on their beds unable to come to cafe
- Cleaning, tables, chairs, dining room, and kitchen
Hostess/Server
The Estates at Carpenters
01.2014 - 02.2016
- Consistently provided professional, friendly and engaging service
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Set dining tables according to type of event and service standards.
Cashier
Winn Dixie
03.2015 - 01.2016
- Scan items and ensure pricing is correct
- Greet customers and ask if they want paper or plastic
- Take coupons and scan correctly
- Dispense correct change
- Take money in the form of cash, credit card, or check.
Education
Masters - Healthcare Administration
Florida A&M University- 1601 S. Martin L. King Jr. Blvd
Tallahassee, FL12.2020
Bachelors of Applied Science - Healthcare Administration
Polk State College
Lakeland05.2018
Associate of Arts -
Polk State College
Lakeland, FL12.2016
Skills
- Knowledge of medical terminology and procedures
- MS Word
- MS Excel
- Vericle
- Salesforce
- LexisNexis
- Corporate Policies and Procedures
- EDR Insight
- Data Analysis
- Insurance Policy Coverage Knowledge
- Database Management
- Medical Records Management
- Quality Control
- Case Management
Certification
- State of Florida Claims Adjuster License - 01/2022-active
Timeline
Bodily Injury Claims Adjuster
GEICO, Government Employees Insurance
12.2021 - Current
Retirement Specialist III
Department Of Management Services
02.2019 - 08.2021
Substitute Teacher
Kelly Educational Staffing
04.2018 - 02.2019
Health Unit Coordinator
Interventional Associates
03.2018 - 01.2019
Rural Carrier Associate
United States Postal Service
03.2017 - 12.2017
Dietary Assistant
Lakeland Regional Health
07.2016 - 04.2017
Cashier
Winn Dixie
03.2015 - 01.2016
Hostess/Server
The Estates at Carpenters
01.2014 - 02.2016
Masters - Healthcare Administration
Florida A&M University- 1601 S. Martin L. King Jr. Blvd
Bachelors of Applied Science - Healthcare Administration
Polk State College
Associate of Arts -
Polk State College
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