Jenna LaBar
East Aurora
Summary
Detail-oriented Bodily Injury Claims Adjuster with strong negotiation skills and a high level of empathy. Expertise in insurance policy coverage and medical terminology drives fair settlements and client satisfaction. Proven track record in evaluating bodily injury claims and conducting thorough investigations. Known for strong organizational skills and a commitment to mentoring junior staff, enhancing team performance and improving claims processing efficiency.
Overview
10
10
years of professional experience
Work History
Bodily Injury Claims Adjuster
GEICO, Government Employees Insurance
07.2022 - Current
- Evaluated bodily injury claims to determine liability and ensure compliance with company policies
- Collaborated with medical professionals to gather necessary documentation for claims processing
- Conducted negotiations with claimants to secure fair settlements based on comprehensive medical assessments related to accidents.
- Conducted thorough investigations of accident circumstances, enhancing accuracy in claims assessment
- Provided mentorship to junior adjusters, fostering knowledge sharing and skill development
Telephone Claims Representative
GEICO, Government Employees Insurance
01.2016 - 07.2022
- Processed insurance claims efficiently, ensuring compliance with company policies and industry regulations.
- Resolved customer inquiries and concerns, enhancing client satisfaction and retention.
- Collaborated with team members to streamline claims processing workflows, improving overall efficiency.
- Handled complex claims scenarios calmly under pressure, utilizing problem-solving skills to find appropriate resolutions swiftly.
- Built strong relationships with policyholders, fostering trust and loyalty through consistent professionalism in all interactions.
- Adapted quickly to changing company policies, procedures, or technology updates.
- Provided mentorship to new hires, sharing knowledge and experience in order to expedite their learning curve within the role.
- Handled complex coverage investigations to insure all claims paid met policy requirements.
Education
Associate of Science - Early Childhood Education
Genesee Community College
Batavia, NY05-2015
Skills
- Strong Negotiation Skills
- High level of empathy
- Detail oriented
- Insurance policy coverage knowledge
- Strong understanding of medical terminology and accident type injuries
- Time management and organizational skills
Timeline
Bodily Injury Claims Adjuster
GEICO, Government Employees Insurance
07.2022 - Current
Telephone Claims Representative
GEICO, Government Employees Insurance
01.2016 - 07.2022
Associate of Science - Early Childhood Education
Genesee Community College