CASSONDRA BERNARDO MBA
Ocala
Summary
Detail-oriented and results-driven Bodily Injury Claims Adjuster with strong expertise in claims evaluation, negotiation, coverage analysis, and litigation management. Proven ability to analyze policies, assess liability, and resolve complex claims efficiently while maintaining compliance with state regulations. Adept at collaborating with legal teams, insureds, and claimants to drive optimal outcomes. Strong analytical, communication, and problem-solving skills, with a passion for improving processes and delivering high-quality customer service.
Overview
9
9
years of professional experience
Work History
Bodily Injury Claims Adjuster
Auto-Owners Insurance Company
07.2023 - Current
- Claims Investigation & Evaluation: Review and assess bodily injury claims, analyzing coverage, liability, and damages to determine appropriate settlements
- Coverage & Policy Analysis: Interpret insurance contracts and state statutes to verify applicable coverage, deductibles, and payees
- Litigation & Negotiation: Engage with claimants, attorneys, and medical providers to negotiate fair settlements while mitigating risk exposure
- Data Documentation & Reporting: Maintain detailed claim files, document reserve analysis, and update claim activities in compliance with company protocols.
Front End Coordinator
Publix
11.2022 - 06.2023
- Assisted in financial analysis and reporting, providing insights into departmental performance
- Worked closely with managers to resolve operational and personnel challenges, ensuring smooth business functions
- Developed and issued work schedules, duty assignments, and deadlines, improving productivity.
Cashier Assistant Manager
Southern Pig & Cattle
04.2020 - 10.2022
- Managed financial transactions, including deposits, withdrawals, and check cashing, ensuring accuracy and efficiency
- Led initiatives to enhance customer satisfaction and service standards
- Conducted inventory control and audits, ensuring optimal stock levels.
Office Administrative Assistant
JB Property Improvements
06.2016 - 05.2018
- Organized and maintained comprehensive filing systems, ensuring efficient data access
- Provided administrative support, including document preparation, correspondence, and reporting
- Utilized Microsoft Office Suite to manage and streamline office operations.
Education
Master of Business Administration -
Florida Gulf Coast University
Fort Myers, FL08.2024
Bachelor of Arts - Business Administration and Management
University of South Florida
Tampa, FL05.2023
Skills
- Claims Investigation and Analysis
- Adaptability
- Regulatory Documentation
- Risk assessment
- Strong Written and Verbal Communication
- Data management
- Communication
- Coverage and Liability assessment
- Strategic Planning
- Settlement negotiation
- Damage evaluation
- Problem-solving
Timeline
Bodily Injury Claims Adjuster
Auto-Owners Insurance Company
07.2023 - Current
Front End Coordinator
Publix
11.2022 - 06.2023
Cashier Assistant Manager
Southern Pig & Cattle
04.2020 - 10.2022
Office Administrative Assistant
JB Property Improvements
06.2016 - 05.2018
Bachelor of Arts - Business Administration and Management
University of South Florida
Master of Business Administration -
Florida Gulf Coast University
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