Gwendolyn McLeod
Miami,Florida
Summary
Results-driven customer service professional with experience in sales and public relations, known for delivering excellent customer experience and contributing to team and company success.
Overview
12
12
years of professional experience
Work History
SECURITY GUARD
ALLIED UNIVERSAL SECURITY
05.2019 - Current
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Implemented safety protocols that improved incident response times and overall security measures.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
SECURITY GUARD
FPI SECURITY
08.2018 - 04.2019
- Trained new security personnel on protocols, emergency procedures, and equipment usage.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
CASHIER
WALMART
03.2017 - 06.2018
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and service standards.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Collaborated with team members to achieve daily sales goals and maintain efficient store operations.
- Monitored inventory levels at checkout lanes, ensuring stock availability for seamless operations.
SALES ASSOCIATE
ROSS DRESS FOR LESS
04.2016 - 03.2017
- Maintained organized merchandise displays, ensuring visual appeal and accessibility.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
COOK
MCDONALDS
02.2014 - 12.2015
- Prepared high-quality food items according to standardized recipes and procedures.
- Provided exceptional customer service by addressing concerns promptly and ensuring satisfaction with food quality.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
HIGH SCHOOL DIPLOMA -
MIAMI NORLAND SENIOR HIGH SCHOOL
06-2016
Skills
- Multitasking
- Decision-Making
- Organization and time management
- Customer service
- Leadership
- Conflict resolution
Timeline
SECURITY GUARD
ALLIED UNIVERSAL SECURITY
05.2019 - Current
SECURITY GUARD
FPI SECURITY
08.2018 - 04.2019
CASHIER
WALMART
03.2017 - 06.2018
SALES ASSOCIATE
ROSS DRESS FOR LESS
04.2016 - 03.2017
COOK
MCDONALDS
02.2014 - 12.2015
HIGH SCHOOL DIPLOMA -
MIAMI NORLAND SENIOR HIGH SCHOOL