Gwendolyn Moore Franklin
Vicksburg,MS
Summary
Proven Unit Secretary/Telemetry Monitor Technician at Merit Health River Region, adept in HIPAA compliance and customer service, enhanced patient satisfaction through efficient care coordination and strong organizational skills. Excelled in streamlining communication, significantly contributing to team success by training new staff.
Monitor over thirty plus telemetry patients, print strips , called nurses on lethal rhythms, trained and educated on reading rhythms strips by the hospital.
Overview
35
35
years of professional experience
Work History
Unit Secretary/Telemetry Monitor Technician
Merit Health River Region
04.2003 - 01.2019
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
CNA
Claiborne County Nursing Home
04.2002 - 04.2003
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Clinical Data Technician
Our Lady Of Lake Hospital
02.2000 - 03.2002
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians .
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Wrote orders written by MD, on MAR(medication administration record), entered labs,xrays, referrals,, etc.
- Answered call lights from patients and directed thier request to the right person.
Unit Secretary/Monitor Technician/CNA
Terrebonne General Hospital
01.1998 - 02.2001
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
Ward Clerk/Cardiac Monitor Technician
Ascension General Hospital
08.1986 - 07.1994
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Filled out records, staffing sheets, and patient documents.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Ward Clerk/Medical Records Clerk/Transportion
Acadian Nursing Home
09.1983 - 11.1985
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Supported office staff and operational requirements with administrative tasks.
- Filled out records, staffing sheets, and patient documents.
- Expedited registration processes by accurately entering patient demographic data into electronic health record system.
- Collaborated with interdisciplinary teams to coordinate seamless care for all patients on the ward unit.
- Managed incoming calls and directed to appropriate department.
- Maintained current and accurate medical records for patients.
- Processed lab paperwork and requests according to physicians' orders.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Certificate - Practical Nursing
Hinds Community College
Vicksburg, MS05.2009
High School Diploma -
Baton Rouge Magnet High School
Baton Rouge, LA05.1981
Skills
- Incoming Call Reception
- Customer Service
- Strong Organization
- Telephone reception
- HIPAA Compliance Understanding
Timeline
Unit Secretary/Telemetry Monitor Technician
Merit Health River Region
04.2003 - 01.2019
CNA
Claiborne County Nursing Home
04.2002 - 04.2003
Clinical Data Technician
Our Lady Of Lake Hospital
02.2000 - 03.2002
Unit Secretary/Monitor Technician/CNA
Terrebonne General Hospital
01.1998 - 02.2001
Ward Clerk/Cardiac Monitor Technician
Ascension General Hospital
08.1986 - 07.1994
Ward Clerk/Medical Records Clerk/Transportion
Acadian Nursing Home
09.1983 - 11.1985
Certificate - Practical Nursing
Hinds Community College
High School Diploma -
Baton Rouge Magnet High School
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