Gwendolyn Morrison
Cinnaminson,NJ
Summary
HIGHLY ENTHUSIASTIC WITH MORE THAN 23 YEARS OF SUCCESSFUL EXPERIENCE IN PATIENT REGISTRATION AND CUSTOMER SERVICE RECOGNIZED STRENGTH IN SOLVING PROBLEMS.
Overview
33
33
years of professional experience
Work History
Patient Access Registration (ER)
Overlook Hospital
Summit , NJ
07.1995 - 09.2023
- Patient access service greets patients and visitors, answers questions and provides general assistance
- Data entry accurately enters patient demographic and insurance financial information into the computer
- Insurance verification verifies insurance eligibility and communicates responsibilities to patient and their family
- Paperwork preparation and explanation of intake forms to patients ensures the completion of file forms and protects patients' confidentiality
- Department policies communicate debt policies and enforce rules in waiting form
- Patient identification preparation and distribution of patient identification bands
- Patient transport coordinating and assisting with transporting patients to assigned
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Ensured all policies and procedures related to patient access were followed.
- Monitored employee performance and provided feedback on areas of improvement.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Assisted with resolving any issues that arose during the registration process.
- Provided guidance to team members when needed to help them complete their duties efficiently.
- Served as a liaison between patients and families and hospital personnel regarding financial obligations.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Applied HIPAA privacy and security regulations while handling patient information.
- Assembled registration paperwork and placed identification bands on patient.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Communicated financial obligations to patients and collected fees at time of service.
Customer Service Representative
Miller Harness Corporation
East Rutherford, New Jersey
01.1991 - 05.1995
- Responsible for inbound/outbound calls
- Quickly and effectively solve customer challenges
- Responsible for processing customer orders
- Attending to problems and complaints to ensure customer satisfaction
- Assist customers regarding operations, products, promotions, and orders
- Filing forms and explaining privacy policies to customers
Education
Certificate - Medical Secretary
Empire Technical School
East Orange, NJ09-1978
High School Diploma -
Franklin Morrell High
Irvington, NJ06-1976
Skills
Strong organized skills telecommunication skills active listening courtesy demeanor energetic work attitude short problem solver data entry skill and multiple tasking
Timeline
Patient Access Registration (ER)
Overlook Hospital
07.1995 - 09.2023
Customer Service Representative
Miller Harness Corporation
01.1991 - 05.1995
Certificate - Medical Secretary
Empire Technical School
High School Diploma -
Franklin Morrell High
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