Gwendolyn Norris

Answered questions from passengers with respect and accuracy, providing information about fares, schedule details

• Daily transport over 500 people.
• Transported customers around Allegheny County
• Accepted and processed fares.
• Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
• Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
• Transport passengers to and from destination / CDL license with air breaks
• Accomplished 25 years of bus driving and customer service
• Perform regular bus inspection and checked brakes, steering and windshield wipers
• Established relationships with thousands of people of 25 years driving
• Performed regular bus inspections and checked brakes, steering and windshield wipers.
• Maintained full understanding of local roads and traffic patterns.
• Worked different route every day based on changing passenger locations and destinations.
• Transported passengers safely along prescribed routes according to tight schedules.
• Acted calmly, productively and professionally under pressure for helpful emergency response.
• Received excellent customer reviews for friendly, punctual transport services.
• Worked different route every day based on changing passenger locations and destinations
• Conducted pre-trip inspections of bus for safe operation
• Provided passenger assistance, collected fares and offered schedule and route information.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supported student physical, mental, and social development using classroom games and activities.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Completed daily reports, meal count sheets, and attendance logs.
• Worked with teacher to identify and target opportunities for instructional improvements.
• Provided additional mentoring based on student evaluations.
• Monitored and reported student progress and development, offering mentoring as needed.
• Home visits for students and parents
• IEP progress reports for students
• Worked with teachers to design lesson plans and coordinate activities for classes.
• Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
• Assisted in lessons, curriculum and homework planning.
• Supported teacher in preparing individualized learning plans for underperforming students.
• Supervised recess, lunch and daily student intake and dismissal.