Gwendolyn Reagan
San Francisco,CA
Summary
Dedicated licensed Aesthetician and Certified Medical Assistant with a strong focus on client satisfaction and advanced skincare techniques. Proven ability to build lasting relationships and enhance client retention through personalized consultations. Invaluable background in leadership, client care coordination, training, and onboarding. Thrives in an interpersonal environment that helps others achieve their individual goals.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Licensed Aesthetician, CMA
SkinSpirit
09.2023 - Current
- Provided customized skincare consultations to enhance client satisfaction and address specific skin concerns.
- Performed advanced facial treatments using state-of-the-art equipment and products to achieve optimal results.
- Empowered and educated clients on proper skincare routines and product usage to promote long-term skin health.
- Developed protocol to streamline patient experience that was implemented company wide.
- Developed strong client relationships through exceptional service, resulting in increased client retention rates.
- Assisted in training junior Aestheticians on techniques and best practices for effective treatment delivery.
- Implemented feedback mechanisms to continuously refine service offerings based on client preferences and trends.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
Client Care Coordinator
SkinSpirit
09.2022 - 09.2023
- Coordinated client scheduling to optimize appointment flow and enhance service delivery.
- Facilitated communication between clients and medical staff to address inquiries effectively.
- Managed patient records using electronic health record systems, ensuring accuracy and confidentiality.
- Developed and implemented client follow-up processes to improve satisfaction and retention rates.
- Trained new team members on client care protocols and operational procedures for consistency.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
General Manager
Souvla - San Francisco
07.2019 - 03.2020
- Directed daily operations to ensure efficient service and optimal customer satisfaction.
- Developed and implemented strategic initiatives that enhanced overall restaurant performance.
- Mentored management team to foster professional growth and improve leadership skills.
- Analyzed financial reports to identify trends and inform decision-making processes.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
Assistant General Manager
Souvla
06.2018 - 02.2019
- Led team in operational excellence, enhancing service quality and customer satisfaction.
- Implemented training programs for staff, improving performance and retention rates.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Coordinated cross-functional teams to align business objectives with operational capabilities.
- Spearheaded initiatives to enhance employee engagement, resulting in improved workplace morale.
Brow/Lash/Makeup Artist
Benefit Cosmetics Boutique & Brow Bar
01.2015 - 04.2017
- Provided exceptional customer service by understanding client needs and recommending suitable products.
- Executed makeup applications for various occasions, ensuring satisfaction and enhancing clients' confidence.
- Trained and mentored junior artists in techniques, product knowledge, and customer engagement strategies.
- Implemented efficient inventory management practices, resulting in reduced product wastage and improved availability.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
Education
Aesthetics License -
Empire Beauty School
Somersworth, NHCosmetology License -
Portsmouth Beauty School
Portsmouth, NHHigh School Diploma -
Coe Brown Northwood Academy
Northwood, NHAssociate of Arts - General Education
NHTI
Concord05.2013
Certification
- CCMA - Certified Clinical Medical Assistant
- Graduate of Concepts School of Advanced Medical Esthetics
- Certified Acne Specialist
- Certified Sommelier, Level II - Master Court of Sommeliers
Timeline
Licensed Aesthetician, CMA
SkinSpirit
09.2023 - Current
Client Care Coordinator
SkinSpirit
09.2022 - 09.2023
General Manager
Souvla - San Francisco
07.2019 - 03.2020
Assistant General Manager
Souvla
06.2018 - 02.2019
Brow/Lash/Makeup Artist
Benefit Cosmetics Boutique & Brow Bar
01.2015 - 04.2017
Associate of Arts - General Education
NHTI
Aesthetics License -
Empire Beauty School
Cosmetology License -
Portsmouth Beauty School
High School Diploma -
Coe Brown Northwood Academy