Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gwendolyn Sedlak

Kannapolis,NC

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Committed to making meaningful contributions and advancing organizational goals.

Overview

31
31
years of professional experience

Work History

Event Security Guard

Livenation
04.2023 - Current
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority
  • Worked effectively in fast-paced environments standing and moving for long periods of time
  • Skilled at working independently and collaboratively in a team environment.
  • Operated handheld wand & monitored walk through metal detectors along with other surveillance devices to screen up to 16k individuals entering the concert facility
  • Strengthened communication skills through regular interactions with all working or attending the event
  • Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
  • Screened and bag checked individuals preventing passage of clearly prohibited items into restricted venue
  • Increased attendee confidence in event safety through visible presence and proactive engagement with guests regarding their concerns or questions about security measures in place.
  • Assisted in evacuations during extreme weather and emergency situations, ensuring the safety of all concertgoers.
  • Provided a secure environment for attendees by implementing strict access control measures at entry points.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Oversaw entry and ensured exit of up to 16k concert visitors daily.


Billing Account Associate

AT&T
06.1994 - 01.2023


  • Researched, investigated, calculated and assessed Early Termination liability of large business division accounts
  • Ensured accuracy of business customer account information, updating records as needed to maintain current profiles and billing information in company internal databases for accessibility
  • Reduced errors in contract liability calculations through thorough verification and database research.
  • Collaborated with team members for improved workflow and communication within the department's expectations.
  • verified through high volume inbound and outbound calls
  • customer correct billing and account information for continued access to the long distance network
  • Cross trained peers and backed up (in-charge)for mangers.
  • processed AT&T calling card payments via telephone and security verified with focus on accuracy and efficiency.
  • Proven ability to self-manage working from home while exceeding company standard expectations (2020-2022)


Education

High School Diploma -

Berkeley High School
Moncks Corner, SC

Skills

  • Reliable and responsible

  • Data Entry

  • Math skill

  • Attention to detail

  • Analytical & Critical thinking

  • Excellent verbal & written communication

  • Phone skill

  • Active listener

  • Problem-solving & Investigation

  • Adaptable and flexible

  • Customer service

  • computer literate

Timeline

Event Security Guard

Livenation
04.2023 - Current

Billing Account Associate

AT&T
06.1994 - 01.2023

High School Diploma -

Berkeley High School

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