GWENDOLYN SIMS
Los Angeles,CA
Summary
Experienced fast food service professional with a proven track record in customer service and conflict resolution. Demonstrated ability to thrive in high-pressure environments while upholding efficiency and cleanliness standards. Skilled in order taking, food preparation, cash handling, and team collaboration, leading to improved customer satisfaction ratings. Committed to enhancing team success through effective communication and time management, ensuring seamless operations and positive customer experiences.
Overview
36
36
years of professional experience
Work History
Fast Food Attendant (FFA)
HMSHOST
El Segundo, CA
09.2022 - Current
- Greeted customers and provided excellent customer service.
- Provided excellent customer service in fast-paced dining environment.
- Engaged with customers to enhance their dining experience and satisfaction.
- Prepared and served food according to safety and quality standards.
- Followed food safety guidelines to prevent contamination and ensure compliance.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted team members during peak hours to ensure smooth operations.
Security Officer
Securitas
Burbank, CA
01.2022 - 12.2022
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Conducted regular patrols to identify potential security threats or hazards.
- Responded promptly to alarms and emergencies, following established protocols.
- Implemented access control measures to restrict unauthorized entry effectively.
- Collaborated with local law enforcement during investigations or emergencies.
- Documented incidents accurately in daily reports for management review.
- Provided excellent customer service while addressing visitor inquiries or concerns.
Packer
Bluecrew
Santa Fe, CA
01.2020 - 12.2022
- Packaged products accurately for shipment to ensure timely delivery.
- Operated packing machinery and equipment safely and efficiently.
- Inspected items for quality and compliance before packing.
- Packed products in accordance with specified instructions.
- Assembled customer orders from stock and packed items in boxes.
- Labeled boxes, crates, and other containers accurately.
- Collaborated with team members to streamline packing processes.
- Maintained clean and organized work area throughout the shift.
- Followed safety protocols to minimize risks in the workplace.
Driver
Lyft
Los Angeles, CA
01.2018 - 12.2020
- Navigated city streets to provide safe and efficient rides to passengers.
- Monitored traffic patterns to select optimal routes for timely arrivals.
- Communicated effectively with passengers to confirm pick-up and drop-off locations.
- Assessed passenger needs and provided exceptional customer service during rides.
- Maintained vehicle cleanliness and ensured proper functioning of all systems.
- Reported maintenance issues promptly to ensure vehicle reliability and safety.
- Followed company policies regarding ride-sharing regulations and safety protocols.
- Documented daily mileage, gas, and other data.
DSP Direct Support Professional
Choies R Us
Downey, CA
01.2012 - 12.2016
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals with daily living activities and personal care needs.
- Implemented individualized care plans to meet client needs effectively.
- Supported clients in community integration and recreational activities.
- Developed and maintained positive relationships with clients and their families.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Monitored client progress and reported changes to healthcare professionals.
- Communicated effectively with team members to ensure quality support services.
Medical Assistant
Quilez & Associates
Van Nuys, CA
01.2007 - 12.2012
- Coordinated patient appointments and follow-up visits to ensure continuity of care.
- Assisted healthcare professionals with patient examinations and procedures.
- Managed patient records and maintained confidentiality in compliance with regulations.
Locker Attendant
City of Los Angeles Rec & Parks
Los Angeles, CA
01.1991 - 12.2007
- Managed locker assignments for patrons at city recreational facilities.
- Assisted visitors with locker rentals and provided excellent customer service.
- Monitored locker access to ensure security and proper usage by patrons.
- Implemented system for tracking lost items and facilitating their return.
- Collaborated with team members to enhance guest experience at facilities.
- Conducted regular inspections of lockers to ensure functionality and safety.
- Provided information about facility programs and services to visitors effectively.
- Welcomed customers upon entry to facility. and provided customer service.
Education
Medical Assistant Program -
Everest College
Gardena, CA01-2007
High School -
Crenshaw High School
Los Angeles, CASkills
- Conflict resolution
- Customer service
- Food safety compliance
- Order accuracy
- Cash handling
- Food preparation
- Team collaboration
- Attention to detail
- Problem solving
- Adaptability
- Cleanliness and hygiene
- Reliable team player
- Engaging personality
- Positive attitude
Timeline
Fast Food Attendant (FFA)
HMSHOST
09.2022 - Current
Security Officer
Securitas
01.2022 - 12.2022
Packer
Bluecrew
01.2020 - 12.2022
Driver
Lyft
01.2018 - 12.2020
DSP Direct Support Professional
Choies R Us
01.2012 - 12.2016
Medical Assistant
Quilez & Associates
01.2007 - 12.2012
Locker Attendant
City of Los Angeles Rec & Parks
01.1991 - 12.2007
Medical Assistant Program -
Everest College
High School -
Crenshaw High School