GWENDOLYN SIREN
Savannah
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
6
6
years of professional experience
Work History
Store Manager
Journeys Shoes
Savannah
04.2025 - Current
- Managed daily store operations and maintained visual merchandising standards.
- Led team training initiatives to enhance staff product knowledge and customer service.
- Implemented inventory control procedures to optimize stock levels and reduce shrinkage.
- Developed promotional displays to attract customers and drive sales during events.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Fostered a positive work environment through effective communication and team-building activities.
- Resolved customer complaints promptly to maintain satisfaction and loyalty levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Performed regular price checks to ensure competitive pricing.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Store Manager
Hot Topic
Savannah
11.2020 - 02.2025
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by receiving stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Stocked and organized products in storage spaces and retail shelves.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Set sales targets and budgets for team leads and employees to follow.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Leveraged new sales strategies to increase store revenue.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Executed marketing plans to promote store products and services.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
- Handled customer complaints professionally and resolved issues promptly.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Demonstrated and supported continuous improvement and growth mindset.
- Established and monitored KPIs to optimize company performance.
Education
License - Cosmetology
Toni & Guy
Albuquerque, NMSkills
- Customer service
- Problem-solving
- Team leadership and coaching
- Customer service management
- Multitasking and organization
- Training and mentoring
- POS systems
- Team leadership
- Opening and closing procedures
- Retail inventory management
- Team development
- Team building and leadership
- Store operations
- Inventory control
- Bank and safe deposits
- Store displays
- Recruiting and hiring
- Shift scheduling
- Store opening and closing
- Store merchandising
- Employee training
- Cash management
- Outstanding communication skills
- Payroll management
- Loss prevention
- Operations management
- Customer relations
- Leadership development
- Team motivation
- Recruitment and hiring
- Employee scheduling
- Policies and procedures
- Accurate cash handling
References
References available upon request
Timeline
Store Manager
Journeys Shoes
04.2025 - Current
Store Manager
Hot Topic
11.2020 - 02.2025
License - Cosmetology
Toni & Guy