Gwendolyn Smith
Florissant,MO
Summary
Results-driven Personal Development Specialist with a track record of facilitating client growth and achieving measurable outcomes. Experienced Customer Service Specialist adept at managing multiple tasks in fast-paced environments while resolving escalated support issues efficiently. Strong collaborator focused on aligning personal and organizational goals to enhance overall performance. Committed to fostering customer satisfaction and building lasting relationships to drive business success.
Overview
22
22
years of professional experience
Work History
Salon Proprietor
CleanHer
St. Louis, MO
01.2014 - 01.2024
- Oversaw daily operations, including marketing, staff management, and client relations.
- Implemented personalized coaching plans to help clients achieve development goals.
- Managed end-to-end product development from ideation to launch for a tech startup.
- Ensured site compatibility across various browsers and mobile devices.
- Managed CRM software to oversee customer interactions and sustain reliable records
- Streamlined client care processes to enhance efficiency and satisfaction.
Master Stylist
Upscale Cuts & Styles
01.2007 - 01.2014
- Provided personalized haircuts and styling services to diverse clientele.
- Consulted with clients on hair care products and techniques for at-home maintenance.
- Collaborated with team members to ensure efficient salon operations during peak hours.
Government Quotation Specialist
Graybar Electric
01.2007 - 01.2009
- Analyzed customer requests to provide accurate product quotations.
- Maintained up-to-date knowledge of product pricing and inventory levels.
- Utilized quoting software to generate detailed proposals for clients.
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
Claims & Benefits Accounts Coordinator
United Health Group
01.2005 - 01.2007
- Coordinated accounts payable and receivable processes for healthcare services.
- Assisted customers with insurance inquiries and policy information.
- Processed claims and ensured timely resolution for customer issues.
- Educated clients on coverage options and benefits of policies.
- Utilized CRM systems to track customer interactions and follow-ups.
- Handled complaints with empathy, providing effective solutions promptly.
Sales Account Representative
AT&T
01.2002 - 01.2004
- Managed customer accounts to ensure satisfaction and retention.
- Developed tailored sales strategies for diverse client needs.
Education
Associate of Applied Science - General Studies
Florissant Valley Comunity College
St. Louis, MO06-2025
C/A LICENSE - COSMETOLOGY
Divas Unlimited Hair Academy
St. Louis, MO01.2005
High School Diploma -
University City High School
St Louis, MO05-2002
Skills
- Empathy and interpersonal skills
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Analytical thinking
- Leadership abilities
- CMS management
- Project management
- Data analysis
- Product development
- Customer service and support
- Sales strategies
- Product knowledge
- Time management
- Quality assurance
- Product sourcing
- Business development
- Professional telephone etiquette
- Assertiveness
- Adaptability in teamwork
- Customer satisfaction measurement
Birth Year
1984
References
References available upon request.
Timeline
Salon Proprietor
CleanHer
01.2014 - 01.2024
Master Stylist
Upscale Cuts & Styles
01.2007 - 01.2014
Government Quotation Specialist
Graybar Electric
01.2007 - 01.2009
Claims & Benefits Accounts Coordinator
United Health Group
01.2005 - 01.2007
Sales Account Representative
AT&T
01.2002 - 01.2004
Associate of Applied Science - General Studies
Florissant Valley Comunity College
C/A LICENSE - COSMETOLOGY
Divas Unlimited Hair Academy
High School Diploma -
University City High School
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