Gwendolyn Spencer
Jackson,Tn.
Summary
Highly motivated and dedicated professional with exceptional problem-solving and time management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
English Teacher
Jackson Madison County School System
08.2023 - 05.2024
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Assisted struggling students through targeted interventions, leading to increased academic success.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
Business Education Teacher
Gestalt
03.2021 - 06.2023
- Improved student comprehension by incorporating real-world examples and case studies into lessons.
- Organized extracurricular activities such as clubs or competitions related to business education concepts, encouraging further exploration beyond the classroom setting.
- Contributed to school-wide initiatives promoting entrepreneurship, financial literacy, and other key components of business education programs.
- Developed comprehensive lesson plans to cover all aspects of the business curriculum, ensuring thorough knowledge acquisition.
- Advised students on career pathways and post-secondary opportunities within the field of business, guiding their educational goals.
- Maintained open communication with parents and guardians regarding student progress, addressing concerns as needed.
- Enhanced classroom environment by creating interactive learning stations for various business topics.
- Initiated collaboration between colleagues to share resources and ideas for improved lesson planning across the department.
- Supported diverse learners by utilizing differentiated instruction strategies tailored to individual needs and abilities.
- Managed classroom behavior effectively, maintaining a positive and focused learning environment for all students.
- Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.
Student Account Analyst
Lane College
01.2017 - 06.2018
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency with student accounts.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Conducted regular daily reviews of operations and identified areas for improvement.
- Managed approximately 30 incoming calls, emails and faxes per day from students.
Career Advisor
Workforce Essentials
12.2010 - 02.2015
- Evaluated labor market trends to identify promising industries and employment opportunities for clients based on their unique skill sets.
- Established strong relationships with local employers, expanding networking opportunities for clients seeking new career paths.
- Maintained up-to-date knowledge of industry trends and best practices in career advising, ensuring clients received cutting-edge guidance and support.
- Developed comprehensive career plans to facilitate professional growth and success.
- Organized workshops focused on essential job-seeking skills such as resume writing, interviewing techniques, and networking strategies.
- Empowered clients to make informed decisions about their careers by providing relevant resources and up-to-date information about the job market.
- Collaborated with clients to identify skills, strengths, and areas for improvement through assessments and evaluations.
- Implemented individualized coaching strategies tailored to each client''s specific needs and goals.
- Led workshops for job seekers to provide information on job searching, application completion, and resume building.
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
Professional Debt Collector
Robinson, Reagan, and Young PLLC
02.2007 - 10.2009
- Optimized internal record-keeping systems for increased accuracy, efficiency, and ease of information retrieval.
- Streamlined the debt recovery process with regular monitoring and follow-ups, leading to increased efficiency.
- Implemented advanced data analysis tools to optimize collection strategies based on historical trends and debtor profiles.
- Collaborated with legal teams to prepare relevant documentation for court proceedings, ensuring accuracy and compliance.
- Prioritized high-value accounts, focusing resources on cases with maximum potential return on investment.
- Facilitated successful account resolutions by developing strong relationships with both clients and debtors.
- Negotiated settlements effectively, securing favorable terms for both clients and debtors while maintaining professionalism at all times.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Identified and contacted customers with overdue accounts to address payment status.
Medical Assistant & Office Manager
ProHealth Care
02.2006 - 10.2006
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Master of Science - Educational Counseling
Freed Hardeman University
Henderson, TN08.2021
Master of Science - Business Administration
Bethel University~ Student Services
McKenzie, TN05.2010
No Degree - Medical Assisting
West Tennessee Business College
Jackson, TN04.1999
Skills
- Communication
- Interpersonal skills
- Program development
- Problem-solving skills
- Classroom Management
- Reading Comprehension
- Organizational ability
- Classroom Technology
- Exam Proctoring
- Resume Writing
- Microsoft Office
- Coaching and Mentoring
- Team Leadership
Timeline
English Teacher
Jackson Madison County School System
08.2023 - 05.2024
Business Education Teacher
Gestalt
03.2021 - 06.2023
Student Account Analyst
Lane College
01.2017 - 06.2018
Career Advisor
Workforce Essentials
12.2010 - 02.2015
Professional Debt Collector
Robinson, Reagan, and Young PLLC
02.2007 - 10.2009
Medical Assistant & Office Manager
ProHealth Care
02.2006 - 10.2006
Master of Science - Educational Counseling
Freed Hardeman University
Master of Science - Business Administration
Bethel University~ Student Services
No Degree - Medical Assisting
West Tennessee Business College
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