Gwendolyn Webster
Garland,TX
Summary
Substantial experience and outstanding skills in customer service with 18 years in customer service/sales. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Detail-oriented with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Payment Posting Specialist
Schumacher Clinical Partners
Dallas, TX
01.2014 - Current
- Prepared and submitted monthly billing reports to management for financial overview.
- Developed and maintained billing procedures to make timely payments.
- Generated monthly billing and posting reports for management review.
- Created improved filing system to maintain secure client data.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Provided excellent customer service, developing and maintaining client relationships.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Processed and verified invoices to secure accuracy of billing information
- Researched and resolved billing discrepancies to enable accurate billing
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
Retail Sales Manager
At&t
Dallas, TX
01.2004 - 01.2014
- Coached 10-15 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Team Supervisor
Aegis Communications
Irving, TX
01.1999 - 01.2004
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
- Defined key performance indicators for employees to define clear, attainable landmarks for performance measurement.
Education
High School Diploma -
West Mesquite High School
Mesquite, TX 08.1992 - 06.1996
Some College (No Degree) - General Studies
Texas A&M University - Commerce
Commerce, TX 05.1997 - 06.2000
Skills
Billing experience
Timeline
Payment Posting Specialist
Schumacher Clinical Partners
01.2014 - Current
Retail Sales Manager
At&t
01.2004 - 01.2014
Team Supervisor
Aegis Communications
01.1999 - 01.2004
Some College (No Degree) - General Studies
Texas A&M University - Commerce
05.1997 - 06.2000
High School Diploma -
West Mesquite High School
08.1992 - 06.1996
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