Gwendolyn D Smith
American Red Cross Southwest Mississippi
Brookhaven,MS
42
years of professional experience
About Me : I am a respondsible,hardworking,and a dependable person who takes pride in doing my job well.I am a quick learner,willing to help others,and able to work well both independently and as part of a team.I am always willing to learn new skills,follow instructions,and give my best effort.I take my responsibilities seriously and can be counted on to be reliable and professional.
Work History
Case Worker/Social Worker
13 Years 4 Months- Assessed client needs through comprehensive interviews, providing tailored resources and referrals.
- Developed and implemented case management plans, enhancing service delivery efficiency.
- Trained and mentored new caseworkers, fostering a collaborative team environment.
- Coordinated disaster response efforts, ensuring timely support to affected individuals and families.
Cashier/Team Leader
2 Years 5 Months- Resolved customer issues promptly, enhancing overall shopping experience and satisfaction.
- Implemented cash handling procedures to minimize discrepancies and ensure compliance with company guidelines.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
- Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
Professonial Clothes Pressor/Garment Inspector
16 Years 2 Months- Conducted thorough inspections of garments for quality assurance and adherence to standards.
- Identified and documented defects, ensuring timely resolution and improved product quality.
- Collaborated with production teams to implement corrective actions for recurring issues.
- Trained new staff on inspection protocols and quality control procedures.
- Streamlined inspection processes to enhance efficiency and reduce turnaround times.
- Led initiatives to improve fabric testing methods, increasing accuracy of defect detection.
- Mentored junior inspectors, fostering skill development and enhancing team performance.
Groungkeeper/Lawn Care Specialist, Mowing ,weedeat
14 Years 10 Months- Oversaw daily lawn care operations, ensuring adherence to safety and environmental regulations.
- Trained staff on equipment usage and maintenance, enhancing team productivity and efficiency.
- Developed and implemented seasonal landscaping plans, improving aesthetic appeal of public spaces.
- Collaborated with city planners to design sustainable green spaces, promoting community engagement and environmental stewardship.
Head Cook
2 Years- Developed and optimized menu offerings based on seasonal ingredients and customer preferences.
- Streamlined food preparation processes, enhancing overall kitchen productivity and service speed.
- Trained and mentored kitchen staff, fostering a collaborative and efficient work environment.
- Supervised kitchen operations, ensuring adherence to safety and hygiene standards.
Bank Teller
11 Years 3 Months- Processed customer transactions efficiently and accurately, ensuring compliance with bank policies.
- Assisted clients with account inquiries, providing exceptional customer service and support.
- Managed cash drawer operations, maintaining accurate cash balances through meticulous record-keeping.
- Trained new tellers on systems and procedures, enhancing team performance and service quality.
- Implemented process improvements that streamlined transaction workflows and reduced wait times for customers.
- Led initiatives to enhance customer engagement through personalized banking services and proactive communication.
- Monitored regulatory changes, ensuring all operations adhered to compliance standards and best practices.
- Resolved complex customer issues effectively, fostering trust and strengthening client relationships for long-term loyalty.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawers, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of the banking websites and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Logged cashiers' checks and other transactions to maintain accurate account records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Referred customers to other banking departments for specialized services.
- Processed a wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Removed mutilated currency from circulation.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Trained new hires on customer service policies and procedures.
- Calculated fees due, interest and change for customer transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Generated monthly reports on customer activity and customer feedback.
- Processed applications for new accounts.
- Wrote and distributed customer correspondence.
Education
No Degree - Cosmetology
Certified Nurse Assistant - Nursing
Skills
Case information confidentiality
Client interaction
Highly effective communication
Client advocacy
Timeline
Cashier/Team Leader
Family Dollar Store
05.2021 - 10.2023Read More
Case Worker/Social Worker
American Red Cross Southwest Mississippi
05.2013 - CurrentRead More
Groungkeeper/Lawn Care Specialist, Mowing ,weedeat
City Of Brookhaven - Government
07.2004 - 05.2019Read More
Professonial Clothes Pressor/Garment Inspector
Quality/ ED's Cleaners
01.2004 - 03.2020Read More
Head Cook
Western Sizzlin Wood Grill
11.1998 - 11.2000Read More
Bank Teller
Waterloo Saving Bank
08.1984 - 11.1995Read More
LaJames College Of Hairstyling
No Degree from Cosmetology
Read More
Hawkeye Institute Of Technology
Certified Nurse Assistant from Nursing
Read More