Gwendolyn Del Toro
New York
Summary
Skilled and experienced bilingual professional with a background in Spanish interpretation and translation. Experience includes simultaneous and consecutive interpreting, document translation, in various industries, including healthcare, legal, and corporate sectors. Proven ability to bridge communication gaps in diverse settings, including legal, medical, and business environments. Dedicated to enhancing communication clarity, cultural understanding, exceptional listening skills, cultural sensitivity, the ability to maintain confidentiality, and ethical standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Remote Certified Spanish Interpreter (OPI - VRI)
Globo Language Solutions
New York
04.2024 - Current
- Break communication barriers between LEP and clients while providing exceptional service across a wide range of industries, including healthcare, insurance, education, and legal.
- Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
- Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
- Enhanced accessibility of financial services for Spanish-speaking clients by interpreting during consultations and transactions.
Remote Certified Spanish Interpreter (OPI-VRI)
Lionbridge Technologies Inc.
New York
10.2023 - Current
- Provide guidance on cultural differences when communicating with people from diverse backgrounds.
- Provide video and over-the-phone interpretation services in a variety of settings, including hospitals, clinics, doctor's offices, government agencies, healthcare providers, tech companies, financial institutions, insurance companies, and law firms.
- Support law enforcement and legal professionals by providing interpretation during interviews, investigations, and court proceedings.
- Adhered to ethical codes protecting information confidentiality.
- Interpreted conference calls and other workplace communications in real-time.
Certified Spanish Medical Interpreter (OPI-VRI)
Voyce Global
New York
05.2024 - 02.2025
- Remote video and over-the-phone medical interpretation facilitated communication between Spanish-speaking patients and English-speaking healthcare providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Collaborated with patient navigators and social workers to support patient interpretation needs.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Provided interpretation services in a variety of settings including hospitals, clinics, and doctor's offices.
Remote Certified Spanish Medical Interpreter (OPI)
Cyracom Intl
New York
02.2019 - 03.2024
- Consecutive interpretation (CI) is rendered quickly and effectively in English and Spanish; it manages and provides consecutive and first-person interpretation over the phone.
- Conduit roles in diverse fields – medical, legal, auto insurance, financial, public assistance eligibility interviews, Medicaid and Medicare, pharmaceutical companies, and other government agencies.
- Comply with established interpreter ethics, and follow the data confidentiality policy, as applicable.
- Interpret and transmit accurately and in understandable terms complex medical information from medical providers to patients, including the interpretation of consent forms, diagnoses during medical procedures, discharge plans, and any other type of patient-related information.
- Facilitate accurate communication between clients and those with Limited English Proficiency (LEP).
Project Manager, Government Agencies - NYPD
Quality Facility Solutions
New York
08.2017 - 05.2019
- Determined project scope by applying forecasting methods, and managed project schedules.
- Managed all operations and resources, and worked closely with all on-site staff and contractors.
- Managed safety compliance on the job site; led strategy for maintenance for the NYPD precincts in the Tri-State area.
- Ensured project quality control, resolved potential issues, and communicated management objectives.
- Identified, interpreted, monitored, and documented milestones for multiple project phases.
- Defined and developed the project scope, project plan, and key risks and mitigation strategies to ensure project success.
- Keep maintenance logs, and report on daily activities.
- Allocate workload, and supervise upkeep staff.
- Monitor equipment inventory, and place orders when necessary.
- Coordinate maintenance worker efforts to ensure employer property, like buildings and grounds, is kept up.
- Identify areas for improvement, and assign workers to take care of issues.
Education
Bachelor of Science - Business Administration And Management
Post University
Waterbury, CT05-2019
Skills
- Consecutive interpretation, cultural competency
- Confidentiality compliance
- Real-time translation
- Over the phone and video interpretation
- Client Services
- Reporting and documentation
- Regulatory compliance and standards, conflict resolution, and decision-making
- Sales Case Management
- Risk Administration
- Leadership and team building
- Remote telecommuting
Certification
Voyce Global Education and Training, Online
60 - Hour Medical Interpreter Course - December 2024
Kaplan Financial Education, New York, NY
Life, Health, Accident, and Travel Insurance Licenses
International Open Academy, Online
TESOL Certificate – November 2019
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Certified Spanish Medical Interpreter (OPI-VRI)
Voyce Global
05.2024 - 02.2025
Remote Certified Spanish Interpreter (OPI - VRI)
Globo Language Solutions
04.2024 - Current
Remote Certified Spanish Interpreter (OPI-VRI)
Lionbridge Technologies Inc.
10.2023 - Current
Remote Certified Spanish Medical Interpreter (OPI)
Cyracom Intl
02.2019 - 03.2024
Project Manager, Government Agencies - NYPD
Quality Facility Solutions
08.2017 - 05.2019
Bachelor of Science - Business Administration And Management
Post University
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