Gwendolyn L. Muse
Roanoke,VA
Summary
Detail-oriented with 10+ years of experience in the healthcare and manufacturing industries. Utilize effective organizational, communication, and interpersonal skills. Comply with federal and state guidelines, security and privacy laws. Adept at working under pressure with time constraints and meeting quality and productivity expectations.
Overview
19
19
years of professional experience
Work History
Lab Associate I / Technician Specimen Processor III.
Quest Diagnostics, Inc.
Roanoke, VA
02.2017 - 08.2026
- Receive patient specimens, prepare and load samples on instruments for testing.
- Updated temperature and maintenance logs, documented issues and discrepancies to ensure compliance and reliability of testing processes.
- Processed over 1000 accessions per week
Office/Administrative Assistant.
Bright Services/Peters Creek Church of the Brethren
Roanoke, VA
03.2015 - 11.2018
- Provided efficient short-term office support for diverse clients, facilitating smooth operations.
- Compiled, copied, sorted, and filed records of office activities and business transactions, ensuring accurate documentation and easy retrieval.
- Recognized as Employee of the Month for outstanding performance in September 2016
Customer Service Representative.
Orvis, Inc.
Roanoke, VA
11.2014 - 06.2016
- Tracked orders, shipment status, and fulfillment issues using customer service and order management systems.
- Resolved customer inquiries via phone, email, and chat, delivering accurate product and order support.
- Applied detailed product knowledge to recommend apparel, gear, and outdoor equipment based on customer needs.
Clinical Associate.
Carilion Clinic
Roanoke, VA
11.2014 - 04.2015
- Supported registered nurses in delivering compassionate patient care and ensuring patient comfort.
- Executed unit secretarial duties while facilitating communication between clinical staff.
- Documented patient information in electronic medical records with precision and consistency.
Order Entry Technician.
Foot Levelers
Roanoke, VA
11.2013 - 10.2014
- Managed the sorting of incoming purchase orders, entered prescriptions accurately, and authorized payments efficiently.
- Reviewed prescription details and corrected discrepancies before submission to production.
- Coordinated with customer service and internal teams to resolve order discrepancies quickly
Medical Transcriptionist.
Carilion Clinic
Roanoke, VA
03.2007 - 12.2013
- Transcribed physician dictation into accurate medical records using healthcare documentation standards.
- Edited voice-recognition drafts for grammar, terminology, and clinical consistency.
- Routed completed reports through electronic health record workflows for timely provider review.
- Assisted staff across departments to facilitate workflow, and performed general office duties to support daily operations.
Education
No Degree - A.S. Science
Virginia Western Community College
Roanoke, VAMedical Transcription Training - Medical Transcription
Occupational Center of Hudson County
Jersey City, NJNo Degree - General Studies
Trenton State College
Ewing, NJHigh School Diploma -
University High School
Newark, NJSkills
- Customer service
- Problem resolution
- Order processing
- Administrative support
- Microsoft Office Suite
- HIPAA compliance
- Electronic medical records
- Supportive team player
Timeline
Lab Associate I / Technician Specimen Processor III.
Quest Diagnostics, Inc.
02.2017 - 08.2026
Office/Administrative Assistant.
Bright Services/Peters Creek Church of the Brethren
03.2015 - 11.2018
Customer Service Representative.
Orvis, Inc.
11.2014 - 06.2016
Clinical Associate.
Carilion Clinic
11.2014 - 04.2015
Order Entry Technician.
Foot Levelers
11.2013 - 10.2014
Medical Transcriptionist.
Carilion Clinic
03.2007 - 12.2013
No Degree - A.S. Science
Virginia Western Community College
Medical Transcription Training - Medical Transcription
Occupational Center of Hudson County
No Degree - General Studies
Trenton State College
High School Diploma -
University High School