GWENDOLYN L. RUCKER
Bowersville,Georgia
Summary
Strong leader and problem-solver with excellent customer relations aptitude and relationship-building skills dedicated to streamlining operations to decrease costs and promote organizational efficiency. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Facilities Manager
Gestalt Community Schools
07.2022 - 07.2023
- Directed facilities staff, vendors, and service providers as required to achieve a safe, clean, functional, and non-disruptive school environment.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
- Created and implemented operational policies, processes, and procedures to keep facilities running smoothly.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Held classes to teach staff facility procedures.
- Implemented a work order management system to track and monitor work order requests.
- Audited compliance for emergency operations, safety drills, and equipment
Operations Manager
Gestalt Community Schools
07.2014 - 07.2022
- Promoted to Network Operations Manager in July 2017
- Promoted to Director of Operations in July 2020
- Coached school operations staff to maintain compliance with company, district, and state policies and procedures. Trained and guided to improve productivity and performance metrics. Facilitated workshops and conducted one-on-one training to educate.
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Participated in vendor selection and management process for program initiatives.
- Worked collaboratively with school leadership to hire, onboard, and train new hires to fulfill business needs
- Devised creative solutions to critical school, parent, or student needs.
- Created, wrote, and revised content for the Operations weekly newsletter. Collaborated with corporate departments to include communications.
- Managed $700,000 Nutrition Services program including oversight for Food Service Management Company, student eligibility, and claim reimbursement
- Oversaw transportation for 4 bus routes and over 140 students that encompassed contractor selection, determining bus stops, rostering students, and coordinating bus monitors
- Audited compliance for emergency operations, safety drills, and equipment
Administrative Assistant
Gestalt Community Schools
08.2011 - 11.2014
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and appointments for staff teams. Scheduled student disciplinary hearings.
- Organized logistics and materials for Board meetings and took detailed notes for later dissemination to key stakeholders. Loaded required data into an online management system and the GCS website to meet state compliance requirements.
- Supported business and hospitality needs of school partners and staff during meetings and company events.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled arrangements for staff and executive travel.
- Received and sorted incoming mail and packages to dispatch, or distribute to the correct recipient.
Analyst, Client Satisfaction
Standard Register (formerly UARCO)
01.2001 - 05.2011
- Manage process for adding new customer accounts and granting customers access to proprietary online inventory and order management system.
- Facilitated project revenue, resource, and baseline projections for onboarding new customers by creating and maintaining an Access database to track and report project costs, and duration for a team of 6 people
- Administered SharePoint websites for storing internal documentation and training
- Oversaw special projects such as pricing new customer forms, and overseeing the addition of 500 accounts into the proprietary online inventory and order management system.
- Coordinated executive travel arrangements and expense reports to optimize time
Corporate Account Administrator
Standard Register (formerly UARCO)
12.1998 - 05.2001
- Processed customer orders in line with established policies and procedures on $12,000,000 contract.
- Designed MS Access tracking system for production orders.
- Updated company tracking system continuously and provided weekly order status reports for the customer.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Maintained established levels of preprint inventory at 7 locations based on forecasts and demand to fulfill preprint orders on time.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Education
BBA - Marketing
University of Georgia
Athens, GA05.1988
Associate of Arts - Liberal Arts And General Studies
Truett McConnell University
Cleveland, GA05.1985
Skills
- Critical Thinking
- Inventory Procurement
- Service Contract Management
- Operations Oversight
- Google Drive
- Supply Chain Management
- Process and Procedure Refinement
- Microsoft Excel
- Database Management
- Microsoft SharePoint
- Microsoft Project
- Document Management
Accomplishments
- Received UARCO Quality award for 1 year of production orders without quality rejects or customer complaints
- Received the FedEx Bravo Zulu award for excellent customer service
- Created an Excel spreadsheet to track lunch payments for 500+ students within 1 month of hire transitioning from paper to electronic tracking simplifying reporting and daily reconciliation
- Spearheaded the transition of 5 schools, with 2000+ students, from cash-based payment and receipts to online payments and receipts; optimizing fee management, expediting account reconciliation, enhancing financial accuracy, and enabling reporting capabilities, resulting in substantial time and resource efficiencies
- Partnered with Food Service Management Company to provide home delivery meals and meal pickup services during the COVID-19 shutdown. Delivered meals to over 50 homes and provided meal pickup twice weekly to over 30 families
- Coordinated distribution of State of TN Pandemic-EBT benefits for 5 schools and 2000+ students
- Transitioned 5 schools with 150+ employees from in-person and email maintenance requests to an online work order management system allowing for efficient tracking and reporting of maintenance requests
Timeline
Facilities Manager
Gestalt Community Schools
07.2022 - 07.2023
Operations Manager
Gestalt Community Schools
07.2014 - 07.2022
Administrative Assistant
Gestalt Community Schools
08.2011 - 11.2014
Analyst, Client Satisfaction
Standard Register (formerly UARCO)
01.2001 - 05.2011
Corporate Account Administrator
Standard Register (formerly UARCO)
12.1998 - 05.2001
BBA - Marketing
University of Georgia
Associate of Arts - Liberal Arts And General Studies
Truett McConnell University
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